What are the responsibilities and job description for the Tour Guide - Ryman Auditorium position at Opry Entertainment Group & Ryman Hospitality Properties?
As a Tour Guide in our iconic music venue, you'll serve as a storyteller and cultural ambassador, sharing the rich musical heritage and history of our venues. During engaging walking tours, you'll entertain tour groups with approved facts and stories about legendary artists, performances, and venue history. Our venue is an active live entertainment destination, and tours move through spaces that host nightly performances, offering a dynamic setting where history comes alive. As the ideal candidate you are outgoing, reliable, and passionate about our music legacy.
- Present high-energy, entertaining, scripted tour while escorting groups through the facility. Actively engage the guests throughout the tour while communicating approved information.
- Collect and scan tickets from individuals or groups. Provide confident and friendly directional guidance to guests.
- Respond to questions about the venue. Distribute brochures, coupons, and general information. Share your interest in upcoming events in our venues.
- Manage and maintain tour equipment. Keep listening devices and radios charged and clean. Operate video equipment to accompany tour presentations. Report issues to management.
- Maintain exhibits to the highest degree of quality. Communicate with venue leadership to ensure proper maintenance and repair of the physical facility and contents.
- Ensure that tour guests are presented with a photo opportunity.
- Ensure that guests stay with the tour group. Present clear instructions, directions, and safety guidelines throughout. Support security in protecting assets and ensuring the safety of guests.
- Assist management in opening and closing duties as assigned, including turning on lights, positioning ropes and stanchions, setting up tour videos, and other assigned tasks.
- Model company service basics. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
- Perform other duties as assigned.
Qualifications:
Education
- High school diploma or equivalent preferred
Experience
- Customer service and/or public speaking experience preferred
Knowledge, Skills and Abilities
- Effective interpersonal, verbal, and listening communication skills required
- Excellent public speaking skills required
- Ability to learn and retain tour information upon hire
Physical Requirements
Speak and hear to communicate and use both near and far vision. Ability to speak loudly for extended lengths throughout the day. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Walk up and down stairs while navigating the venue. Frequently lift/carry up to 25 lbs. Occasionally team-lift over 50 lbs. Continually use gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Working Conditions
Entertainment environments, with large crowds, occasionally with elevated noise levels.