What are the responsibilities and job description for the Tour Guide - Grand Ole Opry position at Opry Entertainment Group & Ryman Hospitality Properties?
Effectively communicates scripted information including the history of the Grand Ole Opry House and the Grand Ole Opry during an entertaining walking tour of the Grand Ole Opry House facility and associated television production studios. During a walking tour of the facility, engages tour groups with interesting and approved facts and stories of Grand Ole Opry, its members and their interactions within the Grand Ole Opry House as provided by an approved script.
Presents a high-energy, entertaining scripted tour of the Grand Ole Opry House while escorting groups through the facility. Actively engages the guests throughout the tour while communicating approved information regarding the facility and the Grand Ole Opry
Manages and maintains materials used for tours, including but not limited to listening devices used on tours, tour scanners, and radios - including responsibility for charging and sanitizing of the units as well as reporting issues with units.
Assumes responsibility for the safety of the group and facility.
Collects and scans tickets from individual or groups.
Ensures that tour guests are presented a photo opportunity.
Distributes brochures, coupons, and general information on establishment or other entities of Ryman Hospitality Properties (RHP).
Responds to questions from guests about the Grand Ole Opry House, Grand Ole Opry Show or RHP businesses. Provides information on other attractions within the RHP family.
Serves as a Facility Host/ess as dictated by the business/staffing needs assisting with facility or concessions duties or supervision.
Responsible for making sure all guests stay with the tour at all times.
Assists management and/or Leads in opening and closing duties as assigned, including properly turning on lights, opening dressing rooms, placing ropes on appropriate doors, placing stanchions on stage, setting up tour videos, etc.
Performs other duties as assigned.
Qualifications:
Education High school diploma or equivalent preferred Experience Previous customer service and/or public speaking experience preferred Knowledge, Skills and Abilities Must have good public speaking skills Good oral and listening communication skills required