What are the responsibilities and job description for the Part Time - Retail Sales Associate - Category 10 position at Opry Entertainment Group & Ryman Hospitality Properties?
As a Retail Sales Associate, you'll work as part of a team to deliver exceptional service, help guests appreciate our musical legacy, and create authentic connections. You'll assist guests, process transactions, and maintain store displays as a frontline representative of our entertainment venues. Our retail spaces are located in both traditional gift shop environments and live performance spaces. The ideal candidate enjoys lively crowd dynamics and live music. You'll have fun sharing your passion for music heritage by creating engaging and memorable guest experiences!
- Deliver exceptional service to all guests. Actively greet and welcome all guests into our carefully curated retail space.
- Provide confident and friendly directional guidance to guests during their visit. Share your interest in upcoming events in our venues.
- Support sales and service programs as directed by retail leadership. Achieve goals to increase average transaction value, units per transaction, etc.
- Actively merchandise to ensure sales floor remains full and visually enticing to guests. Keep apparel folded and sized appropriately. Relay inventory concerns to leadership.
- Understand current product collections to improve our guests' shopping experience. Actively sell and upsell products based on guest interests.
- Process sales transactions using point-of-sale (POS) system and appropriate cash handling procedures. Follow defined check-in/check-out procedures.
- Maintain order and cleanliness of sales floor and stockroom areas. Dust displays, sweep floors, empty trash bins, clean windows, etc. as needed.
- Support security functions. Follow company safety policies and procedures, including emergency evacuation procedures. Report incidents and unsafe working conditions to leadership.
- Process daily shipments. Receive and unload boxes from truck to storeroom and sales floor according to defined policies and procedures.
- Collaborate with tour guides in our historic venues to create souvenir photos. Process photos for immediate display and sale.
- Perform other duties as assigned.
Qualifications:
Education
- High school diploma or equivalent required
Experience
- 1 years' experience in guest service, sales, and/or cash handling preferred
Knowledge, Skills and Abilities
- Effective interpersonal and verbal communication skills required
- Outgoing personality and an aptitude for sales
- Basic mathematical aptitude for cash handling and transaction processing
- Flexible availability to contribute during our busiest periods, including evenings, weekends, and holidays
Physical Requirements
Ability to speak, hear, and see (close and distance). Frequent walking and standing, occasionally on uneven terrain, while carrying items; occasional climbing, sitting, kneeling, bending, reaching, and stair use. Regular lifting/carrying up to 25 lbs. Continual use of gross and fine motor skills with frequent use of coordinated use of both hands.
Ability to speak, hear, and see (close and distance). Frequent walking and standing, occasionally on uneven terrain, while carrying items; occasional climbing, sitting, kneeling, bending, reaching, and stair use. Regular lifting/carrying up to 25 lbs. Continual use of gross and fine motor skills with frequent use of coordinated use of both hands.
Working Conditions
Continually works in high-traffic retail and entertainment environments with large crowds and elevated noise levels.