What are the responsibilities and job description for the Event Staff - Ole Red Las Vegas position at Opry Entertainment Group & Ryman Hospitality Properties?
Provide exceptional service to guests while serving food and beverage items in a knowledgeable, friendly, and helpful manner at a restaurant, bar, and entertainment destination. Perform set-up and break-down of event spaces. Work with a team to ensure private event and banquet operations run smoothly while prioritizing the comfort and safety of guests.
- Perform setup and breakdown of event spaces and corresponding stations in preparation for service. This includes moving tables, chairs, food stations, transporting supplies, placing linens and decor, and more.
- Welcome guests upon arrival and assist with seating arrangements. Accurately take orders and assist guests in a fast-paced environment. Respond to guest inquiries regarding menu, wine list, and entertainment.
- Deliver food and beverages to table, pre-bus as necessary.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the staff leadership.
- Anticipate and respond to guest needs. Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude.
- Organize and prioritize service per appropriate service sequence.
- Adhere to quality expectations and standards, including clean and professional uniforms and personal appearance.
- Ensure responsible alcohol service per local ordinance, alcohol awareness training and company policies. Request proper ID per company policy.
- Adhere to cash handling policies and procedures, including proper operation of POS terminals/cash registers, collecting money from guests and giving accurate change, processing credit card transactions accordingly, and balancing register at end of shift.
- Maintain a clean and orderly food service environment during operation and at end of shift, following sanitation procedures required by health regulatory agencies, focusing on both public areas and back of house.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to leadership. Ensure all applicable safety regulations are communicated and adhered to.
- Perform other duties as assigned.
Qualifications:
Education
- High school diploma or equivalent required
Experience
- Experience in restaurant, banquet or event operations
Knowledge, Skills and Abilities
- Strong interpersonal and verbal communication skills
- Demonstrated team player and self-starter
- Standard food preparation/presentation knowledge
- Skill in guest relations
- Wine and liquor knowledge
- Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; anticipate guest needs
- Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time
- Willingness to work long hours, irregular shifts, and on weekends and holidays
Licenses / Certifications
- State Alcohol Education Card required upon hire
- Vegas-Specific: State Food Handler Card required upon hire Drug Test Required No