What are the responsibilities and job description for the Box Office Agent (Part Time) - ACL Live position at Opry Entertainment Group & Ryman Hospitality Properties?
As a Box Office Agent in our legendary music and entertainment venues, you'll be the first point of contact for music fans eager to experience legendary performances. You'll sell tickets, handle guest inquiries, process transactions, and provide information about upcoming shows. As the ideal candidate, you'll bring exceptional guest service skills and genuine enthusiasm for live music and the musical legacy of Opry Entertainment Group's historic venues.
- Provide directions and information. Maintain thorough knowledge of OEG products, services, and venue histories. Share detailed information about attractions, services, and offerings.
- Facilitate ticket sales and distribution. Process payments, issue tickets, and assist guests with virtual tickets.
- Deliver exceptional guest service. Provide prompt, courteous, and knowledgeable support to customers both in-person and over the phone.
- Use ticketing systems and software. Ensure accuracy to support exceptional guest service and sales. Promptly report equipment or system issues to appropriate personnel.
- Troubleshoot guest service issues (lost tickets, ticket transfers, misunderstandings, etc.) Resolve and de-escalate service issues. Escalate complex issues to supervisor as needed.
- Maintain required daily reconciliation reports or other reports as needed.
- Adapt to evolving processes and technologies. Embrace training, feedback, and new ideas to continuously improve sales and service skills.
- Maintain a clean and orderly shared workspace.
- Promptly communicate ticketing discrepancies to corporate ticketing department to improve guest purchase experience.
- Follow all corporate standards, policies, and procedures in accordance with regulations. Maintain personal integrity, support company principles, and follow brand SOPs.
- Perform other duties as assigned.
Qualifications:
Education
- High school diploma required
Experience
- 1 years' experience in guest service preferred
Knowledge, Skills and Abilities
- Excellent written and verbal communication skills
- General computer knowledge/skills required
- Attention to detail and organization skills
- Able to work during peak times, including evenings, weekends and holidays, to support business needs
Physical Requirements
Speak and hear to communicate with guests and use both near and distance vision for operating computers. Frequently sit with some walking and standing. Frequently lift/carry up to 25 lbs. Continually use gross motor skills. Continually use bi-manual dexterity and fine motor skills for computer use.
Working Conditions
High volume ticketing office in close proximity to others