What are the responsibilities and job description for the Assistant Manager Safety & Security - Ryman Auditorium position at Opry Entertainment Group & Ryman Hospitality Properties?
As an Assistant Manager of Security in our iconic venues, you'll lead a hospitality-focused security team to ensure a safe, secure, and enjoyable experience for guests, artists, and staff. You'll work closely with leadership to maintain the venue's safety and security strategy, supervise security staff, coordinate crowd management protocols, respond to incidents, and maintain comprehensive safety operations. As the ideal candidate you'll bring proven leadership in crowd management, fostering a welcoming environment that enhances the live music experience.
- Lead operational aspects of the security staff. Ensure staffing for necessary event security positions. Notify venue leadership regarding any changes in staffing needs. Support daily venue safety and security operations as needed.
- Support HR functions of the security team including hiring, training, performance evaluations, and corrective actions.
- Oversee ongoing training including first aid, CPR, AED, crowd management, etc. Maintain documentation of staff license, certification, and training.
- Schedule staff to align with established labor budgets based on forecasted attendance to ensure safe and exceptional guest experience. Ensure timekeeping accuracy for hourly staff.
- Meet with clients, artists, VIPs, etc. to coordinate special security needs. Oversee security needs for all shows and rental clients on the day of event. Conduct pre-shift staff meetings to communicate event-specific information.
- Lead a culture of exceptional guest service by coaching security staff to uphold company service standards and coordinating with departments to anticipate and resolve guest concerns.
- Assist in the development of emergency preparedness protocols. Conduct inspections, audits, and tabletop exercises to assess risks, identify vulnerabilities, and ensure the safety and security of the venue.
- Oversee physical building security, including magnetic locking system / ID key cards, security technologies, including surveillance (CCTV), access control, and fire suppression systems.
- Serve as point of contact for law enforcement and first responders. Coordinate incident response, and post-incident recovery activities, including determining the severity of the incident and prosecution if necessary. Coordinate scheduled functions with local law enforcement as needed.
- Model company guiding principles. Communicate and uphold corporate policies, safety and security procedures, and brand SOPs. Participate in annual company audits.
- Perform other duties as assigned.
Qualifications:
Education
- High school diploma or equivalent required
- Degree or equivalent experience preferred
Experience
- 3 years' security or law enforcement with entertainment/hospitality and crowd control experience
- 2 years' leadership experience, preferably in a security role
Knowledge, Skills, and Abilities
- Effective interpersonal, verbal, and written communication skills
- Strong leadership skills with a focus on coaching, development, and clear communication of expectations
- Proficient with Microsoft Outlook, Word, Excel, PowerPoint, Teams, Adobe Acrobat, and Zoom
- Able to work long hours with some physical stress
- Able to work a flexible schedule, including evenings, weekends and holidays, to support business needs
Licenses / Certifications
- State of Tennessee Unarmed Security License, to include Dallas's Law training, required
- CPR/AED certification provided within 90 days of hire
- OSHA 10-Hour General Industry training certification required within 120 days of hire
- Crowd Management Training provided upon hire
- Associate Protection Professional (ASIS certification) required within 18 months of hire
- Valid driver's license with a satisfactory driving record required
This position requires a pre-employment drug screening (4-panel: phencyclidine, cocaine, amphetamines, and opiates).
Physical Requirements
Use all senses, including vision (near, far, and color), hearing, and smell to observe surroundings for safety hazards. Communicate clearly, both verbally and through radio communication. Stand and walk continuously and frequently climb and descend stairs and uneven terrain. Frequently lift/carry up to 10 lbs. and occasionally lift/carry up to 50 lbs. Move and react quickly, including bending, reaching, lifting, and climbing. Maintain extended periods of mental focus.
Working Conditions
Entertainment environments, indoors and outdoors, with large crowds and elevated noise levels.