Front Office Coordinator

Description

Position Open Date: 10/23/2026

Position Close Date: 11/06/2026

Interested in making a difference in your community while building a career? Join our team as an Early Learning and Family Services Front Office Coordinator!

WHO WE ARE:

For 60 years, Opportunity Council has worked throughout Northwest Washington to build just, equitable communities through service, investment, and collaboration. Our mission is to help people improve their lives through education, support, and direct assistance while advocating for just and equitable communities. Part of a national network of Community Action Agencies, we are dedicated to helping people help each other and themselves-building a community where everyone has the chance to thrive and contribute.

OUR VALUES:

At Opportunity Council, our values guide everything we do. Collaboration, respect, integrity, passion, and learning shape how we show up for each other and for our community. We're also committed to weaving diversity, equity, and inclusion into every part of our work-from the help we offer in the community to the kind of workplace we create for our staff.

To learn more about us and our work, visit our website: www.oppco.org

WHAT YOU WILL DO: The Front Office Coordinator provides comprehensive operational oversight and management of the 1201 Front Office site and supports communication between office staff, line staff and management staff. Working in conjunction with coordinators, managers and directors the Front Office Coordinator supervises front office staff and oversees day-to-day operations to ensure that services for ELAFS clients are of high quality and ensures that all office operations are monitored and carried out in accordance with service area work plans, OC systems and all program policies and procedures. Maintains working knowledge of agency and departmental policies and procedures and other applicable regulations.

WORK SCHEDULE: Full time Monday through Friday 8 AM to 4:30 PM or 7:30 AM to 4:00 PM

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Staff Supervision and Support:

• Responsible for the supervision of direct staff including hiring, training, evaluation, professional development, disciplinary action, and termination.
• Regularly meets with direct reports on team and individual basis to ensure work is completed and staff are apprised of pertinent program updates.
• Works with coordinators and managers in supporting preschool staff in their work and professional development.

Planning and Implementation of Services:

• Schedules front office staff to ensure walk-in client communication is cohesive and safe.
• Supports communication between program leadership and front office staff.
• Plans and assists in the execution of staff trainings, travel and events.
• Participates as necessary on agency & department committees on behalf of program.
• Supports family services by planning and organizing various projects and programs, such as hygiene bags, holiday assistance, back-to-school events and assisting with Policy Council activities.

Site Operations:

• Meets regularly with Preschool Services Manager and coordinators to review status of work, completion of ongoing monitoring functions, and status of program support activities being carried out by front office team.
• Maintains an inventory and tracking system of all departmental technology equipment
• Regularly inventories and and replenishes all paper forms.
• Ensures all program data entry is entered in an accurate and timely manner in various data bases, such as Child Plus. This includes staff training and qualifications.
• Provides guidance to staff in documentation of volunteer hours and other in-kind.
• Tracks and maintains department assets in collaboration with classroom staff, Facilities, and Information Services
• Monitors front office budget.
• Coordinates departmental communications and outreach, including newsletters, social media and marketing.
• Maintains and coordinates departmental parking permits.
• Keeps ELAFS internal resource website (InForm) up-to-date.
• Participates in program monitoring activities, including annual self-assessments, federal and state reviews.
• Provides support to directors, managers and coordinators in the writing of federal, state or philanthropic grants.
• Provides technical and administrative assistance; setting up meeting technology, taking meeting notes, and distributes notes as needed.
• Facilitates maintenance requests.
• Leads social media team and reports on key performance indicators to social media support staff and other parties on a quarterly basis.
• Provides consistent, professional and reliable ELAFS representation at all meetings and events with community partners for planning and collaboration.
• Performs other duties as assigned.
• May perform direct services.

OUR IDEAL CANDIDATE WILL HAVE:

• Minimum High School Diploma, 2-year degree preferred.
• Minimum 2 years related office or administrative field experience.
• Minimum of 1 year experience with staff supervision and administrative management.
• Must have initial health examination indicating you are fit for duty and free from communicable disease within 60 days of hire. Medical check ups are required every two years thereafter.
• Must have TB test and submit negative test results prior to hire date.
• Must submit to a criminal records check to ascertain that the applicant has not been convicted of a child abuse or neglect offense per Washington State Child Abuse Law (Ch. 486, Laws of 1987) or DSHS licensing requirements.
• Must submit to drug testing after receiving an offer of employment. Failure to pass this drug test may result in denial of employment. Subsequent employee testing will be conducted as per ELAFS policy and procedures for Reasonable Suspicion, Post-Accident, Follow-up and Random Testing.
• Must have current First Aid card and Infant/Child CPR training (or obtain within 30 days), and must maintain current certificates for length of employment.
• Must have HIV/AIDS training (or obtain within 60 days).
• If hiring for a bilingual position. Must be able to speak, read, and write with proficiency and fluency in the required language.
• Valid Washington State driver's license and five-year driving history within Opportunity Council's Auto Insurance Standards.

We place a strong value in hiring individuals with lived experiences of, poverty and/or homelessness or who have previously participated in Opportunity Council programs or other social services.

OUR BENEFITS PACKAGE:

We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance.

• Paid time off earned on an accrual basis (vacation, sick, personal, holidays)
• Paid time off for wellness needs
• Employer-paid holidays
• Employer-paid HDHP and low-cost traditional health care options
• HSA and FSA plans, subject to plan terms
• Eligibility for critical illness insurance coverage
• 403(b) Retirement plan with employer contribution
• Eligibility for health coverage for legal dependents
• Eligibility for employee/family dental and vision coverage
• Voluntary benefits such as life insurance, long-term disability, and long-term care and personal legal services

ABOUT WHATCOM COUNTY:

Working with Opportunity Council in Whatcom County is more than just a job, it's a chance to be part of something bigger. Surrounded by the natural beauty of the Pacific Northwest, our community is rooted in compassion, collaboration, and a shared commitment to positive change. Whether you're supporting local families, advocating for equity, or building programs that uplift our neighbors, you'll find purpose and connection here. Join us in building a stronger Whatcom County where everyone has the chance to thrive and contribute

We believe our team should reflect the communities we serve. That's why we strongly encourage people of color, LGBTQIA individuals, Veterans, and people with disabilities to apply. Opportunity Council is proud to be an Equal Employment Opportunity employer. We do not permit discrimination based on race, creed, color, national origin, gender, gender identity or expression, sexual orientation, religion, marital or family status, pregnancy, military or veteran status, age, genetic information, disability, use of a service animal, or any other status protected by law.

Salary : $23 - $28