Energy Services Specialist

Position Open Date: 10/23/2025

Position Close Date: 11/06/2025

Interested in making a difference in your community while building a career? Join our team as an Energy Services Specialist

WHO WE ARE:

For 60 years, Opportunity Council has worked throughout Northwest Washington to build just, equitable communities through service, investment, and collaboration. Our mission is to help people improve their lives through education, support, and direct assistance while advocating for just and equitable communities. Part of a national network of Community Action Agencies, we are dedicated to helping people help each other and themselves—building a community where everyone has the chance to thrive and contribute.

OUR VALUES:

At Opportunity Council, our values guide everything we do. Collaboration, respect, integrity, passion, and learning shape how we show up for each other and for our community. We’re also committed to weaving diversity, equity, and inclusion into every part of our work—from the help we offer in the community to the kind of workplace we create for our staff.

To learn more about us and our work, visit our website: www.oppco.org

WHAT YOU WILL DO:

Provides direct services to clients seeking assistance from the agency’s Energy Assistance programs, which provide benefit determination, education, and information. Encourages client self-sufficiency by providing advocacy, information, and referrals to Opportunity Council and other social service programs. Serves as a key link between clients and community resources and procedures. Performs a variety of moderately complex clerical and administrative functions, including client intake, scheduling, accurately calculating income levels, eligibility determination, data entry, and providing exceptional customer service.

Language Requirement: Bilingual English/Spanish skills preferred

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Provides scheduled direct services that include eligibility screening for multiple services, determining financial eligibility, problem solving, needs assessment, referrals, explanation of agency programs and services, and problem solving.
• Provides information and referral to clients regarding agency programs and other community agencies and resources.
• Performs moderately complex data entry including client information.
• Advocates for clients to maintain utility service and/or heating fuel supply in home.
• Processes information related to clients, which is confidential and maintains confidentiality of all data in accordance with agency, state, and federal guidelines

BILINGUAL POSITIONS ONLY:
Specialize in providing services to clients and families who speak a language other than English as a primary language. May occasionally be asked to support with translating/interpreting a language other than English to assist potential or current clients.

OUR IDEAL CANDIDATE WILL HAVE:

• High-school diploma or GED.
• Two years relevant experience.
• If hiring for a bilingual position. Must be able to speak, read, and write with proficiency and fluency in the required language.
• Valid Washington State driver’s license and five-year driving history within Opportunity Council’s Auto Insurance Standards.

We place a strong value in hiring individuals with lived experiences of, poverty and/or homelessness or who have previously participated in Opportunity Council programs or other social services.

OUR BENEFITS PACKAGE:

We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance.

• Paid time off earned on an accrual basis (vacation, sick, personal, holidays)
• Paid time off for wellness needs
• Employer-paid holidays
• Employer-paid HDHP and low-cost traditional health care options
• HSA and FSA plans, subject to plan terms
• Eligibility for critical illness insurance coverage
• 403(b) Retirement plan with employer contribution
• Eligibility for health coverage for legal dependents
• Eligibility for employee/family dental and vision coverage
• Voluntary benefits such as life insurance, long-term disability, and long-term care and personal legal services

ABOUT WHATCOM COUNTY:

Working with Opportunity Council in Whatcom County is more than just a job, it’s a chance to be part of something bigger. Surrounded by the natural beauty of the Pacific Northwest, our community is rooted in compassion, collaboration, and a shared commitment to positive change. Whether you're supporting local families, advocating for equity, or building programs that uplift our neighbors, you'll find purpose and connection here. Join us in building a stronger Whatcom County where everyone has the chance to thrive and contribute

We believe our team should reflect the communities we serve. That’s why we strongly encourage people of color, LGBTQIA individuals, Veterans, and people with disabilities to apply. Opportunity Council is proud to be an Equal Employment Opportunity employer. We do not permit discrimination based on race, creed, color, national origin, gender, gender identity or expression, sexual orientation, religion, marital or family status, pregnancy, military or veteran status, age, genetic information, disability, use of a service animal, or any other status protected by law.