What are the responsibilities and job description for the Electronic Funds Transfer (EFT) Specialist position at Opportunity Bank of Montana?
Opportunity Bank of Montana offers excellent pay, great career paths, and one of the best benefit packages around. We cover the entire cost of health/dental for our regular employees working 20 hours or more a week in fact, about an additional $5/hour value by itself!
More importantly, our employees say our culture is what sets us apart. We are a company with incredibly positive workplaces. As we grow, we remain committed to supporting our Montana communities.
We are adding to our outstanding team with an Electronic Funds Transfer (EFT) Specialist, with the possibility to be located at any of our branches statewide. As our EFT Specialist, you will be responsible for providing exceptional customer service and back-office support for the Bank's EFT program, while also processing travel and limit change requests, fraud case trackers, and providing support to customers and staff. In addition, you will review and process a variety of reports and reconcile applicable general ledgers:
- Provide exceptional customer service and back-office support for the Bank's EFT program via phone or email. Assist with troubleshooting issues and providing resolution.
- Assist with processing debit card and ACH disputes.
- Process travel and limit change requests, fraud case trackers and provide support to customers and staff.
- Review and process a variety of reports and reconcile applicable general ledgers.
- Process adjusting entries to customer accounts and communicate adjustments to customer or staff.
- Process applicable opt in/out forms.
- Assist with electronically filing documents.
- Reconcile corresponding general ledgers.
- Assist with problem resolution with appropriate staff, including communicating issues.
- Assist with updating internal procedures to be used as reference manuals.
- Assist with process efficiency, and implementation of projects or enhancements.
- Perform other related duties as assigned.
Education and Experience Requirements:
High school diploma or equivalent
Education and Experience:
6-month previous banking or general office experience
General knowledge of banking including EFT specific duties and terminology, or equivalent training
General knowledge of computer systems and software
General knowledge of bank regulations/NACHA/best practices
Please visit our website for a full job description and more information. Make a change, apply today!
Opportunity Bank of Montana is an equal opportunity employer. It is the policy of Opportunity Bank to provide equal employment opportunity within the Bank and motivate cooperation toward the goal of hiring and promoting available qualified personnel without regard to their race, gender, color, national origin, sex, age, religion, disability, veteran status, marital status, sexual orientation, or any other legally protected status.
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