Sales Coordinator / Executive Administrative Assistant

Your Path Begins Here

At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.

Renaissance Milwaukee West, a premium distinctive hotel is seeking an energized and curious minded Sales Coordinator and Executive Administrative Assistant to join our Sales and Marketing Team.

The hotel is managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry. At Concord, we strive to create a culture that allows us to attract and retain the best people in the industry. It’s that culture that has built the outstanding team and has made us the successful company we are today.

Here are some of the great benefits of working with us:

• Competitive Pay
• 2 Weeks of Paid Time Off Annually - Begin Accruing Immediately! 
• 7 Paid Holidays 
• Same-Day Pay Option  
• Hotel Discounts Worldwide
• Comprehensive health, vision, and dental insurance with multiple plan choices to best fit your needs
• Flexible Spending Account
• Group life insurance (provided by the company)
• Short-term disability (provided by the company) 
• Voluntary life insurance and long-term disability insurance
• 401(k) with company contribution – free money!
• Exclusive discounts on concert tickets, theme park passes, rental cars, and more
• Verizon wireless discount
• Free parking in structure and easy access to public transportation 
• Complimentary and discounted food and beverage 
• Safety shoe discount
• Deeply discounted dry clean services
• Clean and secure locker room for personal belongings 
• Personal and professional developmental opportunities; classroom training, online training, and educational assistance program

Role Summary:

• Support and assist the Sales and Marketing Department in managing and maintaining corporate, group, and catering business. Serve as a liaison between all departments. Support the General Manager and Executive Team in various administrative duties. Partner with Executive Team on strategic projects and initiatives, as directed. Provide the highest level of customer satisfaction and support to external clients and internal partners.

Responsibilities:

• Act as one of the first points of contact for incoming sales calls. Respond in a timely and professional manner to all external clients and internal partners. Deliver clear and concise communication which is representative of Concord Hospitality and the hotel brand via all avenues of communication.
• Demonstrate excellent time management, self-motivation, proactive planning, and organizationally savvy with a keen focus on detail.
• Work diligently to complete assigned tasks and responsibilities (including but not limited to assisting with the management of room blocks, reporting, client notification of key dates, group resumes, event orders, billing details, and other integral administrative aspects of the booking or execution of groups and events).
• Complete or assist with various aspects of pre-event, main event, and post-event details. Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
• Gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success, as needed.
• Learn and use digital sales systems and conceptual sales processes (e.g. CI/TY, FSPMS) and understand the hotel’s sales strategies (e.g. rates, fees, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
• Prepare for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required (in support of both sales and the Executive Team).
• Support General Manager and Executive Team with various administrative tasks including but not limited to compiling reports, attending meetings and documenting meeting notes, maintaining office supplies, and assisting in human resources and accounting tasks.

• Support Human Resources department as needed (which may include and is not limited to assisting with recruiting campaigns, associate recognition and events, and employee communication).

• Act as a liaison to all departments, in support of Executive Team; facilitate cohesion, effective communication, and efficient operations property wide. This may include compiling and disseminating information regarding an important sales or guest relations initiative or employee relations or training initiative (in collaboration with or under the direction of Human Resources).

• Maintain confidentiality of proprietary information including information pertaining to guests and coworkers.
• Work in a unified and collaborative way; one that fosters teamwork. Embody an entrepreneurial spirit that enables one to make the best possible decisions for the hotel and achieve the team’s overall goals.
• Other duties as required.

Desired Skills and Experience:

• Experience in full-service hotel, preferably in Sales or Guest Reception support role.
• Marriott experience a plus.
• Monday-Friday, 1st shift availability; flexible availability (including weekends) preferred, as needed. 

Compensation:

• The starting hourly pay for this position is $20.00, depending on experience.

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We hire the best associates in the market and thus provide a great working environment for all. Enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development.  

Salary : $20