What are the responsibilities and job description for the Night Auditor position at Opportunities?
The Night Auditor will audit, balance and report on various areas of the hotel to provide accurate, timely information and to ensure compliance with Company and hotel policies and procedures in order to prevent fraud/theft; provide check-in/check-out services to desk during night hours, as necessary.
Essential Functions:
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, counts, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures; reset all registers to ensure accurate and timely information; balance and close all bank ticket codes, daily.
• Accurately audit, balance and prepare, verify and report on Room information to provide rooms management with overall performance information.
• Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accommodate guest requests when possible within policies/procedures; may assist guests with luggage as needed.
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints regarding basic housekeeping and maintenance issues personally, escalate issues as necessary or report to other departments for resolution.
• Carry guests luggage
• Deliver express check-out documents.
• Maintain complimentary food & beverage station.
• Assist with breakfast set-up as needed.
• Accurately complete and enter reservation calls in the reservation system.
• Accurately complete any logs/reports as specified by management.
• Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
• Other duties as assigned by management.
Job Specifications:
• Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
• Excellent interpersonal, written/verbal communication and telephone etiquette skills.
• Intermediate proficiency with Front Desk computer systems
• Excellent command of the English language; second language proficiency desirable.
• Ability to compile mathematical facts and figures.
• Excellent time management skills and ability to multi-task and prioritize work
• Excellent written and verbal communication skills
• Exceptional problem solving skills
• Ability to maintain customer focus
• Excellent organizational and planning skills
• Ability to work well in a team environment
• Ability to follow corporate standards and procedures
Experience and Education Requirements:
• High School education or equivalent work experience.
• 1 years of experience in a hotel environment.
• 1 years of experience in an accounting related position is highly desirable.
• Minimum training required per year as assigned by the company
• Any additional training required by manager
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee is frequently required to stand, bend, kneel, walk and reach with hands and arms.
• This position requires the ability to occasionally lift products and supplies, up to 50 pounds.
• Ability and willingness to wear uniforms and safety shoes.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions at the Company’s discretion and on a case-by-case basis.
Work Environment:
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• This is a full-time position. Overtime may be required occasionally.
• Work days and work hours may vary.
• This position works indoors.