Manager-in-Training—Gloversville, NY

The Manager In Training (MIT) is an emerging leader within the retail organization, participating in a structured development program designed to prepare individuals for a variety of management roles. The MIT will gain the skills, experience, and exposure necessary to step into leadership positions such as Assistant Manager, Department Manager, Store Manager, or other operational leadership roles within the company.

Reporting to store and district leadership, the MIT actively engages in all aspects of store operations, team leadership, and customer service while building the competencies required to lead effectively in a dynamic retail environment.

Pay Range: $19.00 - $23.00 /hr (depending on experience)

Key Responsibilities

Leadership & Team Development

• Participate in hands-on leadership training across multiple functional areas of the business.
• Support and learn from store leadership in coaching, developing, and motivating team members.
• Demonstrate initiative in leading by example and fostering a positive, service-oriented culture.
• Build foundational skills in delegation, accountability, and performance management.
• Embrace and model company values in all interactions.

Customer Experience

• Deliver and reinforce exceptional customer service standards.
• Contribute to maintaining a welcoming, safe, and customer-focused environment.
• Learn how to resolve customer concerns effectively and professionally.
• Promote community engagement and a neighbor-first mindset.

Operational & Financial Development

• Gain exposure to daily store operations, including opening/closing procedures, inventory management, and merchandising execution.
• Assist in driving department and store performance through execution of company initiatives.
• Learn to interpret basic financial and operational metrics and apply them to decision-making.
• Partner with leadership and cross-functional teams to support company objectives.

Talent Development

• Participate in recruiting, onboarding, and training processes.
• Build an understanding of employee engagement, retention, and development practices.
• Support a team environment where associates feel valued and encouraged to grow.

Safety, Loss Prevention & Facility Awareness

• Promote a safe environment for both customers and employees.
• Learn and follow loss prevention standards and operational controls.
• Assist in maintaining a clean, organized, and well-functioning facility.

Qualifications

Experience

• 2 years of leadership experience in retail, hospitality, or a related field preferred.
• Demonstrated potential to lead teams and deliver results in a fast-paced environment.

Skills & Competencies

• Leadership Potential: Strong desire to grow into a management role; coachable and proactive.
• Operational Aptitude: Organized, detail-oriented, and able to manage multiple priorities.
• Customer Focus: Passion for delivering outstanding service.
• Communication: Clear and professional communication with customers and team members.
• Adaptability: Willingness to take on new challenges and work a flexible schedule, including days, nights, weekends, and holidays.

Education

• Bachelor’s degree in Business, Marketing, or related field preferred (or equivalent experience).

Physical Requirements

• Average 40–50 hours per week during training, based on business needs.
• Ability to stand for extended periods and lift up to 50 lbs.
• Frequent bending, carrying, pushing, and ladder use.
• Regular computer work requiring close vision.
• Occasional travel for training or support at other locations.

Salary : $19 - $23