What are the responsibilities and job description for the Hospitality Associate position at Opportunities?
Crow Holdings is a leading national real estate investment and development firm with 75 years of history, $30 billion of assets under management, and an established platform with a vision for continued success. Crow Holdings pursues compelling investment opportunities through a range of strategies, product types, and ventures, consistently seeking to create value for its investors, partners, and communities. Operating from 21 offices in key markets across the U.S., Crow Holdings has extensive industry reach and expertise in multifamily, industrial, office, and specialty sectors. The firm’s ongoing legacy is rooted in its founding principles: partnership, collaboration, and alignment of interests. For more information, please visit www.crowholdings.com.
About Old Parkland: Founded in 1894, at a time when Dallas was beginning to take shape as a city, Old Parkland served the community through two World Wars as a teaching hospital and innovator in medical technologies. While the hospital moved in the latter half of the 20th century to a new location, the original buildings remained in use for a variety of city and county services. In 2006, Crow Holdings acquired the historic landmark with plans to preserve, renovate, and develop the almost 12.5-acre property as Dallas’ premier office campus. In addition to serving as the headquarters of Crow Holdings, the campus serves nearly 150 companies and over 1,000 people. Tenants include public charitable foundations, financial services companies, and family offices. From its inception to its modern makeover, Old Parkland has been rooted in a commitment to innovation and to the community. For more campus information, please visit www.oldparkland.com.
Position Summary
Crow Holdings seeks a Hospitality Associate to support the company’s business initiatives, primarily at their Old Parkland campus. The ideal candidate demonstrates initiative, enthusiasm, exceptional customer service and organization skills, with strong attention to detail.
The position reports to the Director of Events for Crow Holdings and will partner with the Old Parkland operations, campus management, and event teams. The successful candidate will be a pro-active team player who will support logistical execution of regular tenant meetings and bookings, various tenant events and associated projects. Candidate must maintain a high degree of composure in high pressure moments while maintaining a solution driven mindset.
Primary Responsibilities
Meeting and Conference Room Management
• Serve as first point of contact for Old Parkland campus regarding conference room spaces
• Greet and provide directional assistance to all guests, and be a welcoming first impression
• Deliver a consistent, outstanding customer service experience
• Respond in a timely manner when processing customer requests for reservations
• Lead logistics arrangements and onsite execution for Old Parkland conference room reservations, including
room set-up, Food & Beverage components, AV/IT coordination and special requests
• Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start
• Perform set-up and clean-up for beverage service and catering components, upon previous coordination
• Responsible for maintaining conference spaces upkeep, including submitting work orders as needed to
property management team
• Provide tours of spaces to tenants, as necessary
Campus Relations
• Extraordinary interpersonal skills; ability to work independently and collaborate effectively with internal
business groups
• Cultivate relationships with tenants and community members
• Support team in regular communication with property management for seamless execution of amenity use
amongst tenants
• Knowledgeable in answering specific questions regarding Old Parkland campus amenities
• Develop interest in Old Parkland history, art and architecture for awareness and tours as needed
• Ability to adapt quickly to change and maintain a flexible approach when providing customer support
• Communicate special needs and requests to campus management team via event management system
• Provide daily support for the team and perform additional tasks and special projects as needed
Hospitality and Administrative Logistics
• Willingness to learn Event Management and Customer Relationship Management (CRM) software
• Manage and book reservation requests; maintain room schedules through reservation system, as details evolve
and become firm
• Ability to prioritize, support, and anticipate the needs or emerging issues of various clients and company
stakeholders, as reservations/bookings approach
• Manage and respond to all emails in the location-specific folders
• Support and collaborate on design of amenity/hospitality materials (i.e., parking maps, signage, printed
materials, menus, links, etc.)
• Possess superb time management, organization, and communication skills, with a high degree of ownership
• Perform additional duties as assigned by manager
Desired Skills & Experience
• Bachelor’s degree and 2 years of relevant experience in a similar role
• Superior verbal and written communication skills, especially customer friendly communications
• Highly proficient in Microsoft Office product suite (Outlook, Word, Excel, PowerPoint), Experience with Adobe InDesign and Photoshop a plus
• Attention to detail and multi-tasking skills, work independently, prioritize effectively and make decisions
• Familiarity and confidence with high-profile guests and C-Level executives
• Confidential, empathetic and diplomatic in all interactions; demonstrates flexibility and good instincts
• High integrity and discretion
• Outstanding customer service skills
• Experience working in technical/audiovisual environment
• Ability to work irregular, early mornings, and sometimes long hours as well as some weekends
• Ability to withstand long periods of standing and/or walking; be able to lift up to 30 lbs
• Please note this role is fully in-office at our Dallas Old Parkland Headquarters
Preferred Skills:
• Work experience with reservation software or CRM platforms
• Ability to navigate virtual meeting platforms i.e. Zoom, Skype, MS Teams
• Catering or other food service-related experience
• Hospitality, Communications, or Event Planning background
Salary : $30