What are the responsibilities and job description for the Executive Housekeeper position at Opportunities?
At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.
The Hyatt Place North Charleston, managed by Moody National Management LP is currently looking for an Executive Housekeeper to join our team.
All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).
The Executive Housekeeper plans and managse the Rooms Department of the hotel to achieve high levels of guest and employee satisfaction and quality service while meeting/exceeding financial goals; scope of responsibilities includes all public areas and room.
Essential Functions:
• Effectively manage department employees; hire, train, develop, empower, coach and counsel, and motivate employees; conduct performance reviews; resolve problems; take disciplinary action; and recommend terminations of employment, as necessary.
• Develop weekly staffing schedules to optimize productivity.
• Take inventory and maintain supply levels at par; order supplies and equipment for the department, as needed.
• Contribute to the development of the department’s annual budget; monitor actual results to meet/exceed goals.
• Implement Company or Brand programs in accordance with established procedures to ensure a high level of quality and customer satisfaction and comply with all related Federal/State laws and regulations.
• Resolve guest complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Implement emergency procedures and training to ensure appropriate protection for hotel guests, staff, and Company assets.
• May assume the responsibilities of the Assistant General Manager in his/her absence.
• Complete special projects and participate in task forces/committees, as assigned.
• Other duties as assigned by management.
Supervisory Responsibility:
• Directly supervises the efforts and staff of the Housekeeping Department
Job Specifications:
• Sound working familiarity with safety and security procedures and guidelines and ability to safely operate commercial housekeeping equipment.
• Advanced knowledge of the principles and practices within the Rooms discipline of the Hospitality profession.
• Solid supervisory skills, especially in areas of scheduling, coaching, and counseling.
• Ability to read and understand written instructions to carry through housekeeping tasks.
• Intermediate proficiency with Microsoft software, including Word, Excel, and Outlook.
• Sound understanding of budgetary processes.
• Good command of the English language; second language proficiency desirable
• Excellent time management skills and ability to multi-task and prioritize work
• Ability to maintain customer focus
• Excellent organizational and planning skills
• Excellent interpersonal skills.
• Ability to work well in a team environment.
• Ability to follow corporate and brand standards and procedures.
Education and Experience:
• High School education or equivalent education.
• Some college preferred.
• 5 years of experience in the Housekeeping field.
• 2 years of experience as a Supervisor is required.
• Minimum training required per year as assigned by the company.
• Any additional training required by manager.
Work Environment:
• This job operates in a hotel environment. This role routinely uses standard housekeeping equipment.
• Exposure and frequent use to commercial and household chemicals and cleaning solutions.
• This position works indoors and occasionally works outdoors.