eCommerce Strategist I

JOB SUMMARY:

The eCommerce Strategist I will provide support to all American Textile Company channels of business within the eCommerce department.  Responsibility will vary by customer and include analytical and customer service support for as well as strategy and assortment rationalization support. Duties include tasks such report generation, SKU creation, content auditing and customer service assistance. This position requires an extensive amount of time spent in Excel and/or customer databases as well as our eCommerce platform.

PRIMARY RESPONSIBILITIES:

• Documents item data within internal systems and routinely audits content accuracy on partner sites.

• Enters item data on specific templates and submits to retail sites for new item creation.

• Submits and tracks technical support tickets at the batch level for updating problematic content.

• Submits content creation requests to the Digital Content Manager as needed.

• Coordinates with Customer Service, eCommerce, and Sales Team members to address individual marketplace customer service requests and occasional B2B quality control inquiries.

• Partners with eCommerce management team to build and maintain item assortment strategies.

• Creates various reports using multiple sources of data and delivers summaries to eCommerce management team.

ESSENTIAL QUALIFICATIONS:

• Bachelor’s degree or 2-4 years of related experience required

• Excellent computer skills, at a minimum must be proficient in Microsoft Office

• Detail-oriented, organized, and determined to succeed

• Must be comfortable working with a large team as well as independently

• Ability to meet deadlines and provide regular progress reports

• Basic knowledge of ecommerce channels

• Experience selling on Amazon, Wayfair, Overstock, Rakuten or eBay is a plus

PHYSICAL DEMANDS:

• Ability to withstand prolonged periods sitting at a desk

• Frequent use of upper extremities to perform keyboard functions and work on a computer

• Ability to occasionally stand/walk