What are the responsibilities and job description for the Credit & Collections Specialist position at Opportunities?
Essential Job Functions:
- Manage a large portfolio of customer accounts by staying organized, prioritizing tasks, and using strong time management skills to meet collection goals
- Monitor aging reports and follow up on overdue accounts
- Resolve billing discrepancies and customer disputes
- Maintain accurate records of collection activities and communications by documenting in the company’s system
- Collaborate with sales and customer service teams to support account resolution
- Prepare reports for management on collection status and risk exposure
- Assist with legal documents for the Corporate Credit Manager, as needed
Knowledge and Skill Requirements:
- Strong understanding of credit principles, collections processes, and financial documentation
- Proficiency in ERP systems and Microsoft Excel
- Excellent communication, negotiation, and conflict resolution skills
- Ability to analyze data and make informed decisions
- High level of accuracy and attention to detail
Education Requirements:
High school diploma, GED or equivalent required
Associate or Bachelor’s degree in Accounting, Finance, or related field preferred
Leadership Responsibilities:
While this role does not include direct supervisory duties, the specialist will:
- Take ownership of assigned accounts and collection strategies
- Lead initiatives to improve collection efficiency and reduce DSO (Days Sales Outstanding) and Accounts Receivable write-offs
- Provide insights and recommendations to leadership on credit risk trends
Preferred Experience and Skills:
- Experience in manufacturing, industrial, or heavy equipment industries is a plus
- Knowledge of lien laws, collections regulations, and dispute resolution practices
- Ability to work independently and manage multiple priorities
Physical and Mental Requirements:
- Ability to sit for extended periods and work at a computer
- Clear verbal and written communication
- Strong focus and mental agility for handling complex account issues
Work Environment:
- Office-based role with standard business hours - Typically, Monday through Friday 8:00-5:00pm.
- Collaborative team setting with cross-functional interaction
- Occasional flexibility required during month-end or audit periods
Stowers Machinery is fortunate to have served East Tennessee since 1960. East Tennessee is a great place to live, work, and raise a family. Stowers is fortunate to represent Caterpillar, the world's leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually beneficial. And, Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customer's expectations.