Consumer Support Technician 3 - Self Determination Program

SUMMARY:  Under general supervision of the Program Administrator - perform office clerical work in the Medicaid Waiver Program that includes filing documents, checking files for the purpose of case reviews, and general review of case records for Medicaid Waiver documents.

HOURLY RANGE: 

• $19.7748 - $27.8251 per hour 
  
  

SIGN-ON BONUS! 

• $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
• $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.
• Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name.

GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS: 

• To view our benefits package and employee perks, please click HERE.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist Program Administrator in maintaining administrative compliance of
• Maintain confidentiality of program and all work-related matters.
•  Prepare and type correspondence and reports for designated meetings including, but not limited to, collaborative meetings. May attend meetings as requested by Program Administrator.
• Run reports for Individual Program Plan (IPP) and Individualized Family Service Plan (IFSP) completion, Title 19 (T19) production by Unit, tracking information as directed by the Program Administrator.
• Review and distribute audit sheets to the appropriate Case Management Staff and Program Managers as directed by the Program Administrator.
• Review monthly audits keeping Service Coordinator (SC) and their Program Manager informed. As directed by the Program Administrator, assist with reminders.
• Follow-up with unit Program Managers on past due items
• Prepare and mail monthly Family Cost Participation Program (FCPP)
• Coordinate business travel as needed, including completing purchases and making reservations (hotel, air and etc.) Review travel claims for completeness and accuracy.
• Maintain daily schedule for Program Administrator that may include scheduling meetings. Take messages, direct people or calls to the appropriate person.
• Arrange appointments and meetings and notify participants of time and place.  Reserve conference rooms for meetings.
• Obtain data from Atlas system as directed by the Program Administrator.
• Check for duplicates before routing material for Maintain Program files. Assist staff in maintaining administrative compliance.
• Assist Program Administrator with correspondence to include on a daily basis: computer key entry, typing error-free correspondence and reports, and preparing documents for mailing. Complete necessary paperwork, reports, etc. on a timely basis.
• At the discretion of Program Administrator request outstanding reports, respond to request for information; compile appropriate documents for review purposes; track cases.
• Keep Program Administrator informed of pending work, work in progress and problems encountered.
• Perform as a member of a team answering questions, sharing expertise, and generally contributing to the harmony of the department. Provide backup to other Program Administrator CST III positions as positions as requested.
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Successfully complete all assignments.
• Use office equipment appropriately. Keep work area neat and orderly.  Observe all safety rules.
• Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules, and requirements.
• Comply with and ensure program compliance with agency’s Personnel Policies and Procedures.
• Seek to maintain currency and expand relevant knowledge Update knowledge through readings, briefings, and training. Attend training sessions as required.
• Maintain confidentiality of sensitive information. 
• Maintain good attendance and punctuality.
• Drive vehicle/travel to other offices/locations to pick up, deliver documents and materials as needed or Organize travel efficiently and effectively.
• Utilize bilingual skills as able and as
• Perform different or additional work as assigned.

MINIMUM POSITION REQUIREMENTS:

• High school diploma or equivalent.
• One year of clerical experience.
• Knowledge of modern office practices and procedures including business correspondence, filing, and operation of office business machines.
• Knowledge of Microsoft Office, Microsoft Teams, Adobe, Excel, and PDF Expert.
• Knowledge and experience with database systems.
• Ability to perform clerical work involving independent judgment, accuracy, and speed.
• Ability to spell correctly, use proper English, make simple arithmetical commutations.
• Demonstrated ability to type/keyboard accurately (40 WPM).
• Ability to follow verbal and written direction.
• Good verbal and written communication skills.
• Ability to establish and maintain effective working relationships with others. Ability to work cooperatively and effectively with others.
• Perform as a member of a team, answering questions, sharing expertise and generally contributing to the harmony of the team.
• Ensure that consumer rights and dignity are maintained in the provision of services.
• Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation. Must have and maintain a safe driving record.
• May be required to be bilingual.

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.