Business Systems Administrator

Help shape and support the business systems that power our organization.

Hastings Insurance is seeking a Business Systems Administrator to join our Business Solutions Group. In this role, you'll support the administration, enhancement, and ongoing operation of business systems that support key organizational functions and business processes. Working closely with stakeholders, end users, and technical teams, you'll help gather and document requirements, maintain business rules and system configurations, coordinate system enhancements, and support solutions that improve operational effectiveness across the organization.

This position offers a unique blend of business systems administration, process improvement, user support, and cross-functional collaboration. You'll play an important role in helping business users maximize system capabilities while ensuring solutions align with organizational needs and objectives.

Location & Schedule:

This is a full-time position working Monday through Friday, 8:00 a.m. to 4:30 p.m.

The role may be performed onsite at our Hastings, Michigan headquarters, in a hybrid arrangement, or remotely. Candidates residing in Michigan are strongly preferred, as regular onsite collaboration is expected, including a monthly in-office presence at our Hastings headquarters and additional visits as business needs require. Candidates residing outside of Michigan may be considered in limited circumstances.

What You'll Do:

• Collaborate with stakeholders, business users, and technical teams to understand business needs, objectives, and system requirements.

• Gather, analyze, document, and validate business requirements for system enhancements, updates, and new functionality.

• Facilitate meetings, workshops, and discussions to support solution design and ensure alignment among stakeholders.

• Create workflow diagrams, process documentation, specifications, and other supporting materials to guide system modifications and enhancements.

• Build, maintain, and support product offerings, rating structures, forms, and business rules within applicable business systems.

• Manage system changes, enhancements, updates, and configurations to support business operations.

• Assist in evaluating solution options and facilitate communication between business partners and delivery teams.

• Collaborate in the planning, design, testing, deployment, and support of new applications and enhancements to existing systems.

• Troubleshoot system issues, document findings, and help coordinate resolution efforts with internal teams and business partners.

• Develop and maintain procedural documentation, reference materials, and user resources.

• Support system access administration and user security within assigned systems.

• Communicate system changes, enhancements, and updates to stakeholders and end users.

• Serve as a resource for business users by providing guidance, support, and system-related assistance.

• Actively participate in professional development and continuous learning opportunities.

• Perform other duties as assigned by leadership.

What You'll Bring:

• Bachelor's degree or equivalent combination of education and experience.

• Experience supporting, administering, configuring, or enhancing business systems and applications.

• Experience gathering and documenting business requirements and translating business needs into system solutions.

• Ability to create clear, concise documentation, workflow diagrams, process maps, and specifications.

• Understanding of software development, testing, implementation, and support processes.

• Strong problem-solving, analytical, and organizational skills.

• Ability to coordinate activities, manage priorities, and work effectively across multiple stakeholders.

• Excellent written, verbal, and interpersonal communication skills.

• Experience working with business applications, system configurations, or business process workflows.

• Proficiency with Microsoft Office products.

Preferred Qualifications:

• Experience supporting business systems within the property and casualty insurance industry.

• Experience with product configuration, rating, forms, business rules, or policy administration systems.

• Experience participating in software testing, implementation, and system enhancement initiatives.

• Lean Six Sigma Yellow Belt certification or related process improvement experience.

• Familiarity with workflow modeling, process mapping, and business process documentation.

About Us:

At Hastings Insurance, we are a trusted partner to our agents, policyholders, and the communities we serve. For more than 135 years, we have helped individuals, families, and businesses protect what matters most and rebuild after loss. We are proud to be rated A (Excellent) by A.M. Best Company, reflecting our financial strength and long-term stability.

While our history is strong, our focus is forward. We invest in technology, strengthen partnerships with independent agents, and continuously refine our products to meet the evolving needs of today’s customers. Our strategy centers on responsible growth, expanding our reach while remaining agile, disciplined, and service-driven.

Our people make that possible. Hastings employees thrive in a down-to-earth, collaborative environment that values initiative, accountability, and steady progress. We offer a competitive benefits package that includes a 401(k) with company matching contributions, generous vacation and sick leave, fully paid tuition and professional development reimbursement, and incentive compensation bonus opportunities. At Hastings, your work matters and your growth is supported.

Our Commitment as an Employer:

We believe diverse perspectives strengthen our organization and drive better outcomes. We are committed to building an inclusive workplace where every employee feels respected, supported, and empowered to contribute.

We are proud to be an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic.

We are also committed to providing an accessible and welcoming experience for all candidates. If you require accommodation during the application or interview process, please contact our Talent Acquisition team at 800-442-8277.