Business Analyst

Advance the systems and processes that keep Hastings running efficiently and intelligently.

Location: Primarily Remote (with monthly on-site days in Hastings, MI)
Schedule: Full-time | Monday–Friday | 8:00 a.m. – 4:30 p.m.

About the Role:

The Business Analyst serves as a key connector between the business and IT. You’ll gather and translate user requirements, analyze workflows, and support the development of technology solutions that improve efficiency and decision-making. This role interacts with teams across the organization, including executives, and contributes directly to critical initiatives within Strategy & Execution.

What You’ll Do:

• Partner with project sponsors and stakeholders to define project scope and objectives.
• Conduct interviews, workshops, surveys, and workflow reviews to collect user requirements.
• Analyze business processes and recommend improvements, including automation opportunities.
• Translate user needs into functional specifications that guide developers and project teams.
• Identify impacts of proposed solutions on current systems and coordinate integration activities.
• Prioritize, document, and validate requirements to ensure completeness and consistency.
• Create process models, diagrams, and specifications that support clear understanding.
• Support backlog grooming and sprint planning with business and IT partners.
• Track requirements and defects throughout the project lifecycle, ensuring clarity and follow-through.
• Assist with system testing to support project timelines and solution quality.
• Communicate process changes and enhancements across teams to ensure shared understanding.
• Use data to recommend practical, actionable improvements.
• Engage in ongoing professional development.

Additional Role Highlights:

• Significant cross-functional collaboration across all levels of the organization, including executives.
• Opportunity to support diverse, high-impact projects within Strategy & Execution.

What You’ll Bring:

• Bachelor’s degree or two years of relevant experience required.
• 1–3 years of Business Analyst experience; P&C insurance experience preferred.
• CBAP or CCBA certification preferred (or ability to complete within one year of eligibility).
• Strong ability to create clear, consistent business and technical requirements.
• Knowledge of process mapping, business process reengineering, and SDLC concepts.
• Ability to navigate shifting priorities and timelines with strong analytical skills.
• Excellent listening, communication, and facilitation abilities.
• Demonstrated success in collaborative, team-oriented environments.
• Highly organized, detail-focused, and self-motivated.
• Proficiency with MS Office and Visio; experience with project management tools (e.g., MS Project).

About Us:

At Hastings Insurance, we're more than an insurance provide- we're a trusted partner to our agents, policyholders, and the communities we serve. For over 135 years, we've been helping individuals, families, and businesses protect what matters most and rebuild after loss. We're proud to be rated A (Excellent) by A.M. Best Company, recognizing our enduring financial strength and stability.

While our heritage runs deep, we're always looking ahead. We embrace emerging technologies, cultivate strong partnerships with independent agents, and continuously evolve our products to meet the needs of today’s customers. Our strategy is focused on responsible growth, expanding our reach while staying innovative, agile, and committed to personalized service.

Our people are the heart of everything we do. Our talented team members, many recognized as industry experts, are passionate about delivering exceptional service, driving progress, and making a real impact. At Hastings Insurance, we foster a culture of collaboration, continuous learning, and appreciation for the diverse skills and ideas our employees bring.

Our Commitment as an Employer:

We believe that diverse perspectives and inclusive teams drive innovation and strengthen our organization. We're committed to fostering a workplace where every employee feels valued, respected, and empowered to contribute their best.

We are proud to be an equal opportunity employer, and we make employment decisions based on business needs, role requirements, and individual qualifications without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic.

We also understand the importance of providing a welcoming and accessible experience for all candidates. If you require accommodation during the application or interview process, please reach out to our Talent Acquisition Specialist or contact us at 800-442-8277.