What are the responsibilities and job description for the Administrative Intake Specialist position at Opportunities For a Better Tomorrow?
Overview
We are seeking a dynamic and detail-oriented Administrative Intake Specialist to join our team! This vital role serves as the first point of contact for clients and visitors, ensuring smooth communication and efficient processing of incoming information. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional organizational skills, strong computer literacy, and excellent customer service abilities. Your energy and proactive approach will help streamline office operations, support team needs, and foster a welcoming atmosphere for all stakeholders.
Responsibilities
- Handle incoming calls promptly, providing accurate information or directing inquiries to appropriate team members using phone etiquette best practices.
- Complete intake process with potential clients, asking appropriate questions related to client needs, locations, insurance information, etc.
- Manage appointment scheduling and calendar coordination using tools like Google Workspace or Microsoft Office.
- Perform data entry tasks with precision, maintaining organized filing systems both digitally and physically to ensure easy retrieval of documents.
- Assist with basic bookkeeping duties using QuickBooks or similar software, including invoicing, expense tracking, and record reconciliation.
- Support office management functions such as supply inventory, document proofreading, and clerical tasks to keep daily operations running smoothly.
- Provide exceptional customer support by addressing inquiries efficiently, offering clear communication, and ensuring a positive experience for all visitors and callers.
Qualifications
- Proven office experience with strong organizational skills and attention to detail.
- Proficiency in computer skills including Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry platforms; experience with Notable a plus.
- Experience with multi-line phone systems, and office management tasks.
- Excellent phone etiquette, proofreading skills, and time management capabilities.
- Previous clerical or administrative experience demonstrating reliability in handling multiple responsibilities simultaneously.
- Strong typing skills with high accuracy; ability to manage calendar appointments efficiently.
- Background working in behavioral health care and/or medical fields is a must.
- Ability to maintain full time, Monday through Friday hours, with minimal absences.
Pay: $20.00 - $21.50 per hour
Application Question(s):
- Are you familiar with "Notable"?
Experience:
- Working in behavioral health or medical field: 2 years (Required)
Work Location: In person
Salary : $20 - $22