Universal Banker

About Us

Join Dogwood, a Division of TowneBank. Dogwood is a North Carolina state-chartered community bank, named as a Best Employer in North Carolina for multiple consecutive years! Dogwood has had immense success in recent years, driven by a passion for serving our customers and communities. This role will be included in the merger with TowneBank and will become a TowneBank position upon conversion in late 2026.

As a vital asset to Dogwood, our team members play a crucial role in delivering exceptional financial services through our branches and online offerings across the Carolinas and Tennessee. With deep roots in the communities we serve, we pride ourselves on being an employer of choice. At Dogwood, our core values of love and respect shine through in every aspect of our work.  We are a dedicated team, committed to making a meaningful impact on the lives of our customers and communities.

Position Summary

The Universal Banker is responsible for providing excellent service to customers through performing teller activities, which include receiving and paying out money and keeping records of money and negotiable instruments involved in a bank’s various transactions. The role is also responsible for the sales and servicing of all bank products and services. Maintains current knowledge of competitor products, services, and current promotions. Is responsible for providing transactional support and exceptional customer service while maintaining essential controls and safeguards.

Key Responsibilities

• Banking services: Handling deposits and withdrawals, opening new accounts, processing loan applications, receiving and counting daily inventories of cash.
• Customer service: Providing positive customer experience by building relationships, addressing queries, and ensuring customer satisfaction.
• Investment advice: Helping customers select investment options that match their financial goals and risk tolerance.
• Digital banking: Assisting customers with digital banking platforms and troubleshooting issues.
• Regulatory compliance: Ensuring that transactions and interactions comply with banking regulations and standards.
• Risk management: Performing due diligence on transactions, identifying suspicious activity, and reporting potential fraud.
• Sales: Cross-selling products and generating referrals to enhance customer engagement.
• Balance currency, coin, and checks in cash drawers.
• Preparing and verifying the cashier’s checks.
• Performs other duties as assigned.

General Qualifications

• Must be a high school graduate or equivalent.
• 1-2 year of Teller experience or 1-2 years of experience with a focus in branch banking and account opening.
• Knowledge of Jack Henry or other similar experiences will be beneficial.
• Must have a thorough knowledge of the Bank’s products and services as well as the requirements for customer qualification, knowledge of effective sales techniques.
• Proficient computer skills; including a working knowledge of Microsoft ® Office Suite and HRIS.
• Strong administrative and organizational skills are essential.
• Must be detail-oriented and able to manage confidential information.
• Decision-making and problem-solving skills are essential.
• Must be able to analyze situations and come to logical conclusions.
• Excellent communications skills and customer service skills are essential.

Physical Requirements

• Express or exchange ideas by means of spoken word via email or verbally. 
• Exert up to 10 pounds of force occasionally, use your arm and legs and sit most of the time. 
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation. 
• Not substantially exposed to adverse environmental conditions. 
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities. 

Essential Responsibilities:

• Other duties as assigned
• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)