What are the responsibilities and job description for the ON CALL Receptionist position at Opportunities at Towne?
TowneBank has a culture that:
- Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
- Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.
Essential Responsibilities:
- Drives to wherever needed to fill in at any and all of our branches and department locations throughout the Hampton Roads area including Virginia Beach, Norfolk, Portsmouth, Suffolk and Chesapeake.
- Agrees to work when called upon. Holidays are a popular time to be available. Must also be available to fill in for vacations, medical leaves, and other absences. A lot of times absences are unplanned so the on-call receptionist must be prepared to work spur of the moment.
- Displays a professional appearance and behavior
- Welcomes members to TowneBank, determines the nature of their business and directs them to the appropriate person or department
- Operates the department’s or branch’s main telephone switchboard and assists callers by transferring them to the appropriate party or taking messages from the caller
- Becomes familiar with TowneBank’s locations, hours, telephone numbers and individuals so that routine questions can be answered with ease
- Types memos, correspondence, reports and other documents as needed
- Assists the branch or department team with a variety of day-to-day duties as requested
- Assists with copy projects
- Other duties as assigned
- Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
Minimum Physical Requirements:
- Must be able to travel to locations throughout the territory listed above.
- Sitting 60% of the time
- Walking to the teller line and to other co-workers several times daily to deliver mail and customers’ transactions
- Escorting customers to other branch personnel
- Assisting elderly and handicapped customers when entering and leaving the building
- Operating the copy machine several times a day
- Walking to check the FAX machine hourly; operating the FAX machine; adding paper and performing necessary maintenance to the machine
- Maintaining and organizing supplies requiring lifting (up to 10 pounds), reaching, bending and stooping
- Preparing and monitoring coffee and refreshments for customers
Environmental Conditions:
- Normal business environment
- Receptionist area is located near the main doors which can result in a change in air temperature throughout the day
Minimum Required Skills and Competencies:
- Excellent customer service skills
- Excellent telephone skills
- Flexibility and dependability is a must
Desired Skills and Competencies:
- Computer experience (Word and Excel)