ON CALL Receptionist

TowneBank has a culture that:

• Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
• Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

Essential Responsibilities:

• Drives to wherever needed to fill in at any and all of our branches and department locations throughout the Hampton Roads area including Virginia Beach, Norfolk, Portsmouth, Suffolk and Chesapeake.
• Agrees to work when called upon.  Holidays are a popular time to be available.  Must also be available to fill in for vacations, medical leaves, and other absences.  A lot of times absences are unplanned so the on-call receptionist must be prepared to work spur of the moment.   
• Displays a professional appearance and behavior
• Welcomes members to TowneBank, determines the nature of their business and directs them to the appropriate person or department
• Operates the department’s or branch’s main telephone switchboard and assists callers by transferring them to the appropriate party or taking messages from the caller
• Becomes familiar with TowneBank’s locations, hours, telephone numbers and individuals so that routine questions can be answered with ease
• Types memos, correspondence, reports and other documents as needed
• Assists the branch or department team with a variety of day-to-day duties as requested
• Assists with copy projects
• Other duties as assigned
• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Minimum Physical Requirements:

• Must be able to travel to locations throughout the territory listed above.
• Sitting 60% of the time
• Walking to the teller line and to other co-workers several times daily to deliver mail and customers’ transactions
• Escorting customers to other branch personnel
• Assisting elderly and handicapped customers when entering and leaving the building
• Operating the copy machine several times a day
• Walking to check the FAX machine hourly; operating the FAX machine; adding paper and performing necessary maintenance to the machine
• Maintaining and organizing supplies requiring lifting (up to 10 pounds), reaching, bending and stooping
• Preparing and monitoring coffee and refreshments for customers

Environmental Conditions:

• Normal business environment
• Receptionist area is located near the main doors which can result in a change in air temperature throughout the day

Minimum Required Skills and Competencies:

• Excellent customer service skills
• Excellent telephone skills
• Flexibility and dependability is a must

Desired Skills and Competencies: 

• Computer experience (Word and Excel)