What are the responsibilities and job description for the Guest Services Agent- Beach Properties of Hilton Head position at Opportunities at Towne?
Essential Responsibilities:
- Handle telephone, email, internet and ‘in person’ inquiries efficiently and politely
- Exceed our customers’ expectations by delivering service in a professional, knowledgeable and accommodating way
- Remain calm, patient and polite if receiving customer feedback
- Maximize revenue by converting inquiries, recognizing business prospects, and taking every opportunity to upsell
- Liaise with all departments to ensure the best service is provided to our customers
- Ensure that all work meets company standards; all paperwork must be accurate and complete, including booking information and payment details
- General administrative duties
- Maintain positive working relationships with guests, vendors, other employees, etc.
- Work closely with team members and other departments to ensure that Beach Properties of Hilton head is the best it can be
- Ensuring guest service standards are met during arrival, departure, and during any other contact with guests.
- Navigating and managing guest issues during their stay
- Reporting guest issues accurately in Breezeway and to the appropriate department for resolution
Minimum Required Skills & Competencies:
- Upbeat and positive attitude
- Professional, honest, reliable and trustworthy
- Confident, self-motivated and demonstrate a passionate commitment to the business
- Excellent communication skills, both verbal and written
- Ability to work in a high pressurized environment
- Highly organized
- Strong ability to multi-task
- Natural ability to sell products enthusiastically
- Ability to work weekend rotations
Desired Skills & Competencies:
- Minimum of (2) two years’ experience in the vacation rental industry
- Experience with Track and Breezeway (or similar programs)
Physical Requirements:
- Express or exchange ideas by means of the spoken word via email and verbally.
- Exert up to 40 pounds of force occasionally, use your arms and legs, and sit most of the time.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
- Subject to internal and external environmental conditions.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.
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