Inside Sales & Commercial Operation Specialist

About OPM Biosciences

OPM Biosciences is a rapidly expanding cell culture media and CDMO services provider with a strong global footprint. As

the first cell-culture media company publicly traded in China, OPM is now scaling its commercial presence in the United

States, supporting biopharma, cell and gene therapy, vaccine, and biologics scientists with next-generation CHO and

HEK293 products & services.

Position Summary

We’re seeking a self-starter, motivated, and passionate Inside Sales & Customer Operations Specialist to join our

expanding U.S. commercial team in Pleasanton, CA. This role requires a curious, hunter-minded individual who thrives

on discovering new opportunities, engaging with customers, and helping them find the best solutions for their

bioprocess needs. You’ll play a key role in driving lead generation, nurturing relationships, and supporting post-sales

operations as part of OPM’s mission to accelerate the growth of our U.S. cell-culture business.

This position will support customer engagement and account development activities across the entire United States,

collaborating closely with regional account executives and business development leaders.

Key Responsibilities

• Drive lead generation through CRM and sales-enablement tools (Sales Navigator, LinkedIn, HubSpot, Salesforce).

• Qualify and nurture leads, conduct outbound calls, follow-ups, and customer outreach.

• Proactively hunt for new business opportunities and identify emerging customer needs within target accounts.

• Collaborate with Sr. BD Manager and marketing team to execute targeted campaigns and events.

• Support post-sales activities including PO processing, order tracking, and customer onboarding.

• Maintain accurate CRM data, update opportunities, and support pipeline forecasting.

• Partner with technical sales specialists to align on project needs and account strategy.

• Participate in cross-functional initiatives—marketing, operations, and logistics—to ensure a seamless customer

experience.

• Identify and develop opportunities for upselling or transitioning into field sales roles as the business scales.

Qualifications

• B.S. in Biology, Biochemistry, Biotechnology, or related field (M.S. a plus).

• 2-4 years of experience in inside sales, customer success, or post-sales support within life sciences or similar

technical environments.

• Familiarity with bioprocessing, cell-culture media, or lab consumables preferred.

• Experience using CRM and sales-enablement tools (HubSpot, Salesforce, Sales Navigator, LinkedIn).

• Strong hunter mentality, driven to pursue new leads and exceed targets.

• Excellent written and verbal communication with a curious, adaptable, and collaborative mindset.

• Strong organizational skills and attention to detail in documentation and follow-through.What We Offer

• Competitive base salary with performance-based incentives.

• Clear career path with opportunities to transition into field sales or technical roles.

• Collaborative, open, and fast-growing team culture with direct mentorship from leadership.

• Exposure to global operations and high-growth bioprocessing markets.

• Employee benefits and on-site perks at our Pleasanton facility.

Ideal Candidate

You’re a proactive communicator who thrives in a fast-paced, startup-style environment. You love building relationships,

learning about new bioprocess technologies, and contributing to a team that values openness, creativity, and growth.