Inside Sales & Commercial Operation Specialist

Pleasanton, CA 

Full-time | On-site, 9 AM - 5 PM

We’re seeking a self-starter, motivated, and passionate Inside Sales & Customer Operations Specialist to join our expanding U.S. commercial team in Pleasanton, CA. This role requires a curious, hunter-minded individual who thrives on discovering new opportunities, engaging with customers, and helping them find the best solutions for their bioprocess needs. You’ll play a key role in driving lead generation, nurturing relationships, and supporting post-sales operations as part of OPM’s mission to accelerate the growth of our U.S. cell-culture business.

This position will support customer engagement and account development activities across the entire United States, collaborating closely with regional account executives and business development leaders.

• Drive lead generation through CRM and sales-enablement tools (LinkedIn Sales Navigator, HubSpot, Salesforce).
• Qualify and nurture leads, conduct outbound calls, follow-ups, and customer outreach.
• Proactively hunt for new business opportunities and identify emerging customer needs within target accounts.
• Collaborate with Sr. BD Manager and marketing team to execute targeted campaigns and events.
• Support post-sales activities including PO processing, order tracking, and customer onboarding.
• Maintain accurate CRM data, update opportunities, and support pipeline forecasting.
• Partner with technical sales specialists to align on project needs and account strategy.
• Participate in cross-functional initiatives—marketing, operations, and logistics—to ensure a seamless customer experience.
• Identify and develop opportunities for upselling or transitioning into field sales roles as the business scales.

• B.S. in Biology, Biochemistry, Biotechnology, or related field (M.S. a plus).
• 2-4 years of experience in inside sales, customer success, or post-sales support within life sciences or similar technical environments.
• Familiarity with bioprocessing, cell-culture media, or lab consumables preferred.
• Experience using CRM and sales-enablement tools (HubSpot, Salesforce, LinkedIn Sales Navigator, etc.).
• Strong hunter mentality, driven to pursue new leads and exceed targets.
• Excellent written and verbal communication with a curious, adaptable, and collaborative mindset.
• Strong organizational skills and attention to detail in documentation and follow-through.

Company Description

OPM Biosciences is an integrated solution provider specializing in cell culture media (CCM) and contract development and manufacturing (CDMO) services for biologics. The company supports biopharmaceutical organizations in development and manufacturing, helping minimize the total cost of bringing new drugs to market. By offering optimized cell culture solutions and end-to-end biomanufacturing services, OPM Biosciences aims to be a strategic partner to global biopharmaceutical companies. The organization is committed to enabling broader patient access to high-quality, more affordable biopharmaceuticals through efficient and cost-effective solutions.