What are the responsibilities and job description for the Front Desk Representative position at Ophthalmic Consultants of Boston, Inc?
Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment This person would be scheduled to work in our Waltham office with coverage as needed in Framingham. Full time-Monday through Friday; Hours are 8-4:30PM.
Key Responsibilities:
- Greet and register patients promptly and courteously upon arrival.
- Verify and update patient demographics and insurance information.
- Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services.
- Collect co-pays, deductibles, and outstanding balances at check-in and check-out.
- Assist patients with past due balances, explaining payment options and processing transactions.
- Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments.
- Follow up on appointments to minimize no-shows and maximize productivity.
- Address patient inquiries in person with professionalism and care.
- Collaborate with clinical staff and management to ensure optimal patient flow.
- Take initiative in solving problems and escalating issues when needed.
- Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.
Ideal Candidate:
- A High School Degree or GED.
- Minimum of 2-3 years of medical or health care related setting/front desk preferred
- Proven experience with insurance verifications and patient billing.
- Must have a working knowledge of computer and respect for confidentiality.
- Must be able to work in a fast-paced environment, paying close attention to detail.
- Epic experience a plus.
- Bilingual skills a plus.
- Health & Dental Insurance- eligible 1st day of employment
- Paid time off and paid holidays
- Health & Dependent Reimbursement Accounts
- 401(k) Plan with company contribution
- Company paid Life and LTD Insurance
- Employee discounts
To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.