What are the responsibilities and job description for the Field Service Technician position at OPEX Careers?
Position Summary:
OPEX Corporation is currently looking for a full time Field Service Technician. The worker will have a high exposure level to customer service as they will be responsible for visiting our current clients to help solve their technical issues.
Responsibilities:
- This position is responsible for the day to day maintenance, troubleshooting and repair of mail opening, document scanning and/or material handling equipment
- Installing and setting up new equipment
- Interact with the customer to determine the problem
- Completing field service reports
- Keeping the customer informed as repairs are made and answer any question that may arise.
- Interact with management as well as other personnel to analyze and correct any equipment performance issues.
- Completing and submitting weekly online timecards and expense report
Qualifications:
- Associate’s Degree in Electronics and/or equivalent hands-on job experience.
- Must have excellent customer service skills.
- Possessing a driver’s license, insurance and a reliable vehicle.
- Ability to lift at least 25 pounds independently.
- Ability to maneuver a job site, including small spaces in around our equipment.
Physical/Work Environment:
- Due to our large variety of clients worker could potentially conduct work in an office or warehouse environment
- Commuting for an extended period of time throughout duration of shift
- Must have the ability to lift heavy machine parts while on duty
- Ability to maneuver a job site, including small spaces in around our equipment
- Squatting, bending, kneeling, reaching overhead, reaching forward will occur while on the job