Marketing Operations Manager

Role: Marketing Operations Manager

Department: Global Marketing and Communications

Location: Virgina Beach, VA (Hybrid)

General Description

The Marketing Operations Manager plays a pivotal role in supporting a high-performing global marketing and communications team. This position ensures that marketing initiatives are executed efficiently, on time, and on budget through strong project management, streamlined processes, and effective cross-functional collaboration. The role oversees marketing operations, budget and invoice management, and provides process-oriented leadership to help advance Operation Smile’s mission and strategic goals.

Essential Functions

Project & Process Management

• Lead end-to-end project management for global marketing initiatives, ensuring deliverables meet deadlines, stay within scope, and align with organizational strategy.
• Develop, implement, and optimize workflows, processes, and tools to increase efficiency and consistency across the global marketing function.
• Maintain project trackers, timelines, and reporting dashboards to provide visibility into campaign progress and performance.
• Coordinate cross-functional projects involving marketing, communications, fundraising, and program teams.
  
  

Budget & Invoice Management

• Manage the global marketing budget in partnership with finance and leadership.
• Track expenses, process invoices, and ensure accurate and timely financial reconciliation.
• Provide regular budget reports and forecasts to leadership, ensuring resources are allocated effectively.
• Partner with vendors and agencies to manage contracts, scopes of work, and billing.
  
  

Cross-Functional Collaboration

• Act as a liaison between marketing and internal teams (programs, development, digital, communications, operations) to ensure alignment and smooth execution of initiatives.
• Support regional and local marketing teams in tailoring global strategies for local implementation while maintaining brand and message consistency.
• Facilitate regular communication and knowledge sharing across global marketing colleagues.
  
  

Data & Performance Management

• Develop and maintain systems to track marketing KPIs, campaign outcomes, and operational efficiency.
• Support reporting and analysis to inform decision-making and drive continuous improvement.
• Ensure proper adoption and use of marketing platforms, tools, and CRM systems.
  
  

Qualifications

Education

Job Qualifications and Skills Required:

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field required.
• Master’s degree preferred.
  
  

Experience

• 5 years of experience in marketing operations, project management, or a related role; non-profit or global organization experience strongly preferred.
• Demonstrated success managing marketing budgets, processes, and systems.
• Proven ability to collaborate across functions and engage stakeholders at all levels.
  
  

Skills

• Exceptional project management and organizational skills; experience with tools such as Asana, Trello, or Monday.com preferred.
• Strong analytical and financial management skills with high attention to detail.
• Process-driven mindset with the ability to design and implement scalable workflows.
• Excellent communication and interpersonal skills, with cultural sensitivity in a global environment.
• Ability to thrive in a fast-paced, matrixed organization and manage multiple priorities simultaneously.
  
  

Personal Attributes

• Mission-driven and passionate about advancing global health impact.
• Highly collaborative, with strong relationship-building skills.
• Flexible, agile, and adaptable to changing priorities and diverse teams.
• Proactive problem-solver who brings structure, clarity, and accountability to the work.
  
  

Compensation

Operation Smile is committed to pay transparency. The anticipated salary range for this position is $71,200 to $82,000, which may vary slightly based on a candidate’s experience, qualifications, and geographic location.

Why Operation Smile?

Meaningful Work - At Operation Smile, you will engage in meaningful work that transforms lives, providing essential medical care to children and contributing to global health and well-being.

A Brighter Future - Make saving for the future easy with Operation Smile’s 401(k) plan, featuring Safe Harbor and employer matching. Cha-ching!

Happy and Healthy - Kick back and relax with Operation Smile's all-in-one health plans! We've got your health, pharmacy, dental, and vision needs covered for you and your loved ones. No worries, just smiles!

Worry-Free Insurance - Enjoy true peace of mind with 100% paid premiums for life and AD&D insurances. We've got you covered, no matter what!

Take Your Time (Off) - Flexible time off and celebrate with company-paid holidays! More time for fun and relaxation.

Work it, Flex it - Enjoy flexible work arrangements that fit your lifestyle, with remote, on-site, and hybrid work arrangements.

Travel Minus Stress - See the world through our unique employee programs, which offer opportunities to participate in international medical trips, community outreach, and global health initiatives.