What are the responsibilities and job description for the Homeless Outreach Worker position at Operation Hope of Fairfield?
Company Description Operation Hope of Fairfield is a 501(c)(3) nonprofit organization dedicated to eliminating hunger and homelessness and supporting individuals and families in crisis. Through a range of programs and services, the organization helps community members resolve immediate challenges while building long-term stability. Operation Hope fosters an environment where compassion, dignity, and hope guide all interactions with guests, partners, and staff. Contributions to Operation Hope are tax-deductible, enabling sustained support for its mission-driven work in Fairfield and the surrounding communities.
Role Description The Homeless Outreach Worker is a full-time, on-site role based in Fairfield, CT, focused on engaging individuals and families experiencing homelessness and housing instability. Day-to-day responsibilities include conducting street and community outreach, building trusting relationships with clients, and assessing needs related to housing, food, health, and safety. The role involves providing case management support, including developing service plans, connecting clients to shelters, housing programs, benefits, and community services, and coordinating with local agencies and partners. The Homeless Outreach Worker will maintain accurate documentation, track client progress, and participate in team meetings, trainings, and community events to strengthen outreach efforts. This position requires consistent fieldwork in the community, responsive support to urgent needs, and collaboration with colleagues to ensure compassionate and effective services.
Qualifications
Role Description The Homeless Outreach Worker is a full-time, on-site role based in Fairfield, CT, focused on engaging individuals and families experiencing homelessness and housing instability. Day-to-day responsibilities include conducting street and community outreach, building trusting relationships with clients, and assessing needs related to housing, food, health, and safety. The role involves providing case management support, including developing service plans, connecting clients to shelters, housing programs, benefits, and community services, and coordinating with local agencies and partners. The Homeless Outreach Worker will maintain accurate documentation, track client progress, and participate in team meetings, trainings, and community events to strengthen outreach efforts. This position requires consistent fieldwork in the community, responsive support to urgent needs, and collaboration with colleagues to ensure compassionate and effective services.
Qualifications
- Strong Interpersonal Skills and Communication skills to build rapport, listen actively, and advocate effectively for clients.
- Experience or education in Social Work and Case Management to assess needs, develop service plans, and coordinate resources.
- Background in Community Outreach to engage with individuals in various settings and collaborate with local service providers.
- Commitment to trauma-informed, person-centered, and culturally responsive practices.
- Ability to work on-site in Fairfield, CT, including in the field and in community environments.
- Organizational and documentation skills, including accurate record-keeping and use of basic office and data systems.
- High school diploma or equivalent required; associate or bachelor’s degree in social work, human services, psychology, or related field preferred.
- Prior experience working with people experiencing homelessness, poverty, or related challenges strongly preferred.
- Ability to work flexible hours as needed, including occasional evenings or weekends.