What are the responsibilities and job description for the Food Shelf Manager position at Operation HELP INC?
Job Description
Fresh Harvest Pantry
Manager
Reports to
Executive Director
Job Summary
Oversee the daily operation of the pantry, ensuring smooth functioning, maximizing client experience, and maintaining client and volunteer satisfaction. Responsible for managing staff, managing/ordering/receiving inventory, implementing store policies/strategies, and ensuring the pantry meets company policies and operational standards.
Responsibilities and Duties
Team Leadership
Foster a positive work environment, resolve conflicts, and motivate volunteers.
Performance Management
Monitor metrics and implement strategies to improve client and volunteer experience. Make sure reports are done at the end of each month.
Staff Management
Train and supervise staff and volunteers. Assign tasks that are appropriate for volunteers based on experience.
Operational Management
Ensure that the pantry runs efficiently, maintains a clean and organized environment, and manages daily operations. Monitor inventory levels, orders products, and manage stock effectively.
Customer Service
Develop and implement strategies to ensure positive client experience. Including merchandising and providing the best selection of products we can. Oversee client complaints and feedback in a timely manner.
Compliance
Ensure compliance with health and safety regulations as well as federal, state, and company policies.
Finance Management
Manage budget, track and analyze financial reports.
Inventory Management
Manage inventory levels, purchase inventory, manage and sort in kind donations, manage outside food drives and communicate with donors on our needs. Sourcing suppliers and maintaining relationships with them.
Qualifications/ Skills
· Previous Management experience.
· Previous Inventory/Warehouse experience.
· Excellent customer service skills and communication skills.
· Experience in Microsoft office, Gmail, and Salesforce preferred.
· Adaptability to shifting priorities and evolving program needs.
· Excellent organizational skills, critical thinking skills, and time management skills.
· Experience with working with boards and volunteers.
Other
· Average 25 hours/week, on site.
· Preferred experience with nonprofits or client services.
· Physical ability to lift and carry 50lb.
· Ability to safely use pallet jacks and ladders.
· Willing to work in walk-in cooler and freezer as needed.
About Fresh Harvest Pantry
Fresh Harvest Pantry offers a grocery-style experience for local residents facing food insecurity. It provides a variety of healthy food options, including fresh produce, meat, and dairy, through walk-in, curbside, and delivery services. Located at 1830 Hanley Road in Hudson, the food shelf serves all of St. Croix County and adjacent communities and complements other Operation HELP programs for people experiencing financial hardship including emergency financial assistance, basic need items, an annual Christmas program and others.