What are the responsibilities and job description for the Sales Support Specialist position at Openwork?
SALES SUPPORT SPECIALIST
Openwork is currently engaged in a search to find a driven and proactive Sales Support Specialist. In this dynamic role, you will be responsible for driving exceptional customer experiences, solving complex order challenges, and serving as a vital partner to field sales reps within a collaborative, growth-focused environment. Apply today if you meet the qualifications listed below.
In a Sales Support Specialist job you’ll be responsible for:
Serving as an expert in Oracle ERP system, including order management, product data, and account logistics.
Investigating and resolving customer complaints regarding order processing, pricing, invoices, and shipments.
Collaborating with operations, supply chain, and product teams to eliminate delays, expedite lead items, and satisfy delivery timelines.
Processing customer credits, debits, return adjustments, etc.
Delivering product model information, pricing, availability, and shipment terms to assigned accounts.
Answering customer inquiries promptly via phone and email, and managing cases within CRM.
What you’ll need:
4 years of experience in sales, sales support, or customer service
Proficiency in Oracle ERP, CRMs, and Microsoft Office Suite specifically MS Excel.
Exceptional phone, email, and interpersonal communication skills across diverse customer groups.
Additional Information:
- Salary: $60K-$80K; dependent on experience
- Work Schedule: Monday – Friday; standard hours
- Work Location: Columbus, WI. Some potential for hybrid
- ???????Benefits: Comprehensive medical, dental, and vision insurance options available.
Click on Apply Now to be considered for this Sales Support Specialist job, or visit our website www.openwork.com to search for other opportunities that are currently available. Contact LUCY at LUCY.NAVA@OPENWORK.COM for more information.
About Openwork:
Openwork is a talent-first staffing company on a mission to bring ease and thoughtfulness to an industry we’ve held a footing in for 50 years. We believe there’s more to life than livelihood, but that finding your dream career or team is a really good place to start. Our family of companies also includes Openwork Health, and Aerospace Solutions. Looking for your dream job or hire? Visit us at www.openwork.com to say hello and start building your future, together. EOE
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Salary : $60,000 - $80,000