What are the responsibilities and job description for the Learning And Development Specialist position at Openwork?
At Openwork, we believe great training is the foundation for growth. We’re looking for a Learning and Development Specialist who can take complex processes, fact-find with subject matter experts, and turn that information into engaging, easy-to-use training programs for our leaders and teams in the field.
This role is not about “fluff” or theory - it’s about building clear, directional, and highly usable training content that empowers our managers to confidently coach their teams. If you’re the kind of person who loves creating structured training guides, designing interactive activities, and seeing a program go from idea to finished product, this role is for you.
WHAT YOU’LL DO
- Interview internal stakeholders to gather information and requirements for new training programs.
- Develop clear, structured content — from SOPs and process guides to multi-chapter training decks.
- Strategize and plan training rollouts (e.g., define chapters, timelines, deliverables, and tracking in Google Sheets).
- Create engaging and interactive training using adult learning principles — quizzes, activities, and practical exercises.
- Design materials primarily in Google Slides; support delivery through recorded video training and some live sessions as needed.
- Collaborate with leaders and market managers to ensure training content is practical, directional, and easy to implement in 1:1 coaching sessions.
- Build scalable, repeatable training resources that evolve from “textbook” style content (phase one) to interactive video and live training (phase two).
WHO THRIVES HERE
- A doer. You enjoy sitting down and creating, not just ideating.
- Skilled at fact-finding and organizing information from SMEs into usable training.
- Strong in written and verbal communication — able to take complexity and make it clear, concise, and engaging.
- Experienced with adult learning principles and interactive content design.
- Comfortable working independently, setting deadlines, and tracking progress.
- Excited by the idea of creating large-scale, structured training (yes, even a 50-page deck!)
REQUIREMENTS
- Proven experience in instructional design, learning & development, training content creation, or a similar role.
- Strong portfolio/examples of past training programs, SOPs, or structured learning content.
- Excellent communication and writing skills — clear, concise, and directive.
- Proficiency in Google Workspace; experience with LMS platforms is a plus.
- Ability to design interactive activities (quizzes, exercises, etc.) to drive engagement.
- Highly organized and able to manage multiple projects with tight deadlines.
🤝 WHY THIS ROLE MATTERS
At Openwork, you’ll play a critical role in shaping how we train and grow our people. You’ll have the opportunity to design engaging, high-impact programs that directly support leaders in the field and make their jobs easier. As part of a fast-growing company that’s reimagining staffing and workforce development, you’ll be at the forefront of building scalable training from the ground up. We offer competitive pay, a collaborative environment, and opportunities to grow your career in Learning & Development.