Account Manager

The Account Manager manages a portfolio of restaurants and is responsible for the full customer lifecycle. From bringing the restaurants on to the OpenTable network to supporting them on how to use and get the most from being an OpenTable customer. 

*Role will be based in Mexico City* 

Key Responsibilities and Duties:

• Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants. 

• Assist restaurant management with configuration to optimize reservation flow

• Complete detailed report templates on the installation for Technical Support staff at OpenTable

• Understand customer needs and identify sales opportunities to upsell Marketing assets to restaurants.

• Achieve company goals and sales objectives set quarterly.

• Place OpenTable reservation links on customer restaurant websites

• Track weekly meeting activity in Salesforce

• Monthly meetings with Elite members

• Act as an advocate for restaurant customers and resolve cross-functional issues

• Act as the high-level point of contact for restaurant customer concerns

• Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs

• Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades

• Educate operators about trends in the industry and offer rare insight

• Lead restaurant retention rate; aid in the re-signing of customers with expired contracts 

Experience and skills desired:

• Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills

• A good listener, capable of understanding restaurants business objectives. 

• Deep expertise in restaurant operations and management experience working in the restaurant market

• Ability to work across many departments to take on problems and achieve results

• Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities

• Ability to manage objections and comfortable with a consultative sales approach

• Confident in the delivery of training and speaking in front of groups

• Excellent social and planning skills: task prioritization, effective time management

• Strong writing, presentation and interpersonal skills

• Analytical and data driven approach for making and supporting business decisions

• Knowledge of Google Suite, basic web design or html is a plus

• Valid driving license and transportation (all business related travel expenses reimbursed)

•  Appreciate working in an unstructured and forward-thinking environment

• College degree preferred

This role may require travel up to 40% within the local area. If remote, travel will not be required.