What are the responsibilities and job description for the Hospitality Specialist position at Opensity Solutions?
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
The Office Services Associate assumes a pivotal role in ensuring the smooth functioning of office operations by delivering comprehensive support services, including back-office support, hospitality, mail handling, and reprographics. Reporting to the Lead Office Services Associate or the Client Relations Manager, this position bears significant responsibility for maintaining a professional and efficient office environment.
Key Responsibilities
Mail Services
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Opensity is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.
The Office Services Associate assumes a pivotal role in ensuring the smooth functioning of office operations by delivering comprehensive support services, including back-office support, hospitality, mail handling, and reprographics. Reporting to the Lead Office Services Associate or the Client Relations Manager, this position bears significant responsibility for maintaining a professional and efficient office environment.
Key Responsibilities
Mail Services
- Receive, sort, and distribute incoming mail and packages accurately
- Deliver packages to designated floors and departments
- Prepare and process outgoing shipments (FedEx, UPS, USPS, messenger services)
- Track packages using internal systems (e.g., PS Ship)
- Digitize incoming mail as needed
- Serve as a point of contact for mail-related inquiries via email, phone, or in person
- Manage print production requests from intake through completion
- Perform copying, scanning, lamination, and binding (GBC, coil, velo, spiral, 3-ring)
- Produce high-quality documents, including litigation support materials
- Run complex print jobs, including mail merges with multiple data fields
- Provide proofs for client approval and ensure accuracy throughout production
- Troubleshoot basic printer/copier issues and perform routine maintenance
- Operate Canon color copiers and online print submission tools
- Provide professional, high-level customer service and consultation
- Communicate effectively with staff at all levels, including senior leadership
- Manage multiple projects and deadlines simultaneously
- Support conference services, supply inventory, and general office needs
- Maintain organized workflows using job tickets and production tracking
- Experience in a mailroom, print production, or reprographics environment (legal setting preferred)
- Proficiency in Microsoft Office (Outlook, Word, Excel) and Adobe software
- Hands-on experience with high-volume printing and finishing services
- Strong understanding of print workflows and production processes
- Familiarity with package tracking systems
- Strong communication skills (written and verbal)
- Detail-oriented with a focus on accuracy and quality
- Ability to follow established processes while solving complex requests
- Comfortable working in a high-volume, deadline-driven environment
- Team-oriented with a proactive, service-driven mindset
- Reliable, organized, and able to prioritize effectively
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Opensity is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.