Hospitality Specialist

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Are you a hospitality professional looking for a rewarding role with little to no nights, weekends, or holiday shifts? Bring your passion for service to a prestigious law firm as a Hospitality Specialist where you’ll deliver concierge-style experiences in a professional setting. This is a unique opportunity to transition your food & beverage or hotel expertise into a Monday–Friday schedule, supporting high-level meetings, events, and daily office hospitality needs. If you thrive in a fast-paced environment and take pride in impeccable service, this role offers the perfect blend of hospitality and work-life balance.

We are located downtown in the Batman Building. The shift is 8-5. Parking is paid for.

• You will deliver an elevated concierge-level experience by greeting guests, responding promptly to requests, and ensuring all interactions reflect a polished and service-oriented approach.
• Prepare and set up meeting rooms according to detailed specifications, including arranging furniture, audiovisual equipment, and providing hot and/or continental meals such as breakfasts, lunches, and catered meeting refreshments.
• Conduct routine inspections of assigned floors to ensure all conference rooms, visiting office spaces, and pantry/kitchen areas are clean, well-maintained, and fully stocked with necessary supplies.
• Ensure all visiting offices and temporary workspaces are organized, cleaned, and stocked daily, maintaining a professional and welcoming environment for guests and staff.
• Assist with miscellaneous service requests such as supply delivery, event setup, equipment needs, or other operational support tasks as assigned.
• Provide flexibility in handling evolving and simultaneous priorities.
• Utilize various software systems, scheduling tools, (I.e., room booking systems) to manage tasks efficiently.
• Provide coverage for occasional after-hours firm events, ensuring smooth setup, coordination, and breakdown as needed to support internal and client-facing functions.
• Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy.
• Maintain a positive team-player mentality
• Invest proper effort and QC approach to deliver highest quality work and service.
• Comply with Opensity’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook.
• Expected to uphold the Standards of Service and best practices developed by Opensity.
• You will provide Reception back-up coverage.
• You will be cross trained to handle production and mail duties.
  
  

Responsibilities

• Follow established guidelines and procedures for receiving, documenting, organizing and distributing client kitchen supplies.
• Ensure customers request to set-up meeting rooms in a timely matter in accordance to Opensity's standards and instructions given by the client.
• Exhibit ability to take verbal instructions while taking notes to properly respond and handle client service requests.
• Exhibit excellence in customer service and the ability to serve others.
• Provide immediate attention and acknowledgment to customers entering kitchen area in accordance with OPensity's standard of operation.
• Perform walk through of various floors to inspect and ensure that all rooms are clean, stocked with supplies and ready for the next meeting.
• Cleaning, dusting and other incidental tasks as assigned.
• Excellent customer service skills, good communication skills, ability to multi- task, do not mind cleaning up after others.
• Monitor and listen to customers to understand inquiries and requests in order to provide accurate and prompt assistance with meeting room set-up and clean up.
  
  

Qualifications

• High School Diploma or equivalent
• Minimum of 1-year professional level work experience
• Previous experience in a client service oriented field preferred
• Willingness and ability to learn new skills
• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
  
  

The Compensation range for this role is up to 23.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.