Hospitality Specialist

The Meeting Support Specialist plays a key role in delivering a seamless workplace experience by managing training rooms and event space setups. This position will float between floors, supporting Floor Hosts with meeting coordination and providing audio-visual assistance as needed.

Shift: Monday-Friday

Hours: 7:30am-4:00pm

Pay: $21

Key Responsibilities

• Set up training rooms and conference spaces according to client specifications, including diagrams and event requests
• Adjust room layouts by moving airwalls to accommodate varying group sizes
• Prepare rooms by placing materials, taping down wires, and ensuring all details are in place
• Break down and reset rooms after meetings, ensuring spaces are clean and ready for next use
• Confirm all meeting requirements are met, including lighting, temperature, supplies, and AV equipment
• Manage and store equipment properly when not in use
• Conduct regular floor tours to maintain a professional, organized, and client-ready environment
• Monitor meeting schedules, track attendance, and identify no-shows or discrepancies
• Provide responsive, high-quality service to clients in person, via email, and by phone
• Anticipate client needs and deliver solutions with a first-contact resolution mindset
• Capture and report customer interactions and service data
• Follow all company and client policies, with adherence to safety protocols

Qualifications

• 2–3 years of experience in hospitality, events, or a service-focused environment preferred
• Strong technical skills, including Microsoft Office, Google Workspace, and AV equipment
• Comfortable working in a fast-paced, high-energy environment
• Professional demeanor with strong communication and interpersonal skills
• Ability to interact with individuals at all professional levels
• Able to stand for extended periods and perform physical tasks as needed

Core Competencies

• Client-first mindset with a strong service orientation
• High attention to detail and ability to multitask effectively
• Strong problem-solving and decision-making skills
• Adaptability and flexibility in a dynamic environment
• Excellent verbal and written communication
• Ability to anticipate and respond to both stated and unstated client needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.