Hospitality Services Manager

We are seeking a Hospitality Services Manager to oversee front-of-house operations supporting our financial services client at their large corporate headquarters. This role leads a high-performing guest services team and ensures a professional, welcoming workplace experience for approximately 1,500 employees, executives, and visiting clients. The ideal candidate brings deep corporate hospitality experience and a track record of elevating service delivery to white‑glove standards.

Key Responsibilities

• Lead, mentor, and support a team of 10 guest services professionals, including receptionists, lobby ambassadors, and event coordinators across multiple floors.
• Deliver a consistently high‑quality experience for employees, executives, guests, and high‑profile clients.
• Oversee meeting and conference center operations, including room setup, audiovisual support, and coordination with internal partners.
• Manage day-to-day event planning efforts; ensure flawless execution of meetings, special events, and on‑site engagements.
• Partner closely with the in‑house catering department to support events; experience working with internal culinary teams is a strong plus.
• Serve as a primary point of contact for workplace teams, business units, and key internal stakeholders.
• Address guest and client concerns with urgency, ensuring timely and effective issue resolution.
• Identify opportunities to enhance service delivery and raise performance levels to premium, white‑glove standards.
• Ensure adherence to building policies, security requirements, and safety protocols.
• Drive a culture of continuous improvement through implementing standardized processes that increase efficiency and productivity.
• Occasionally support after‑hours events as needed.
• Maintain a strong team culture focused on morale, accountability, and high performance.
• Demonstrate a proven ability to develop personnel, helping team members grow into roles with expanded responsibility and leadership.
• Achieve results through effective delegation, coaching, and empowerment.
• Promote a service‑oriented mindset with strong problem‑solving skills and a “yes‑we‑can” attitude.

Qualifications

• Bachelor’s degree in Hospitality, Business Administration, or a related field preferred.
• 5 years of experience managing guest services, reception, corporate hospitality, or conference center operations within a large headquarters environment.
• Demonstrated success operating in a fast-paced corporate setting supporting 1,000 employees
• Strong communication, organizational, leadership, analytical and problem‑solving skills.
• Expert level proficiency working with conference room management software suites such as EMS, Condeco (Eptura), Robin or similar
• Experience driving white‑glove service levels with a focus on delivering exceptional workplace experiences.
• Proven ability to lead high-performing teams, maintain strong morale, and develop talent.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.