Carrier Operations Representative

OpenRoad is a growing provider of supply chain and logistics solutions to companies all around the world. We leverage our industry expertise and cutting-edge technology to create lasting relationships with our customers, helping them conquer challenges and seize growth opportunities. As a nationally recognized Top Workplace and Inc. 5000 fastest-growing company, we are aiming for greatness – and it all begins with the incredible people who call OpenRoad their home.

About the role:

Start your logistics career with OpenRoad Global as a Track and Tracer! In this position, you will learn the ropes of the logistics industry while providing top-level operational support to our internal teams, customers, and carrier partners. You will be responsible for communicating with truck drivers and customers via phone and email, building loads, and ensuring each OpenRoad shipment is on time and running smoothly.

Schedule: 3:00 PM – 12:00 AM

Responsibilities:

• Verify and enter load information into TMS with accuracy and speed
• Build loads in TMS and ensure load details are complete and accurate
• Schedule appointments via phone, email, or other communications
• Ensure that shipments are picked up and delivered on time while meeting customer requirements
• Communicate directly with customers regarding shipment status, updates, and other load-related information
• Provide timely and accurate shipment information to internal and external stakeholders
• Audit load information for accuracy and completion, making updates as needed
• Track and trace shipments
• Understand and uphold company values and mission, maintain a servant-leader mentality, and always do the next right thing to meet or exceed customer satisfaction and protect company interests
• Treat customers, carriers, and fellow team members with respect

Qualifications:

• Excellent verbal and written communication
• Team player
• Computer literacy
• Strong attention to detail and accuracy
• Ability to work the scheduled 3:00 PM – 12:00 AM shift and maintain flexibility as business needs require
• Work with a sense of urgency, have self-confidence, be open-minded, and maintain a commitment to do whatever it takes to satisfy our customers and partners

Why OpenRoad:

• Advance your career with a reliable company committed to sustainable growth
• Full benefits package including 401k, Safe Harbor match, PTO, paid holidays, medical/dental/vision insurance, and more
• Competitive salary with opportunities for professional growth
• Professional, fast-paced, collaborative culture

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $23 - $25