Product Advisor - Mercedes-Benz Surrey

DRIVING POSSIBILITIES .

Position: Sales Associate

Status: Full-Time

Dealership: OpenRoad Mercedes-Benz Surrey
Department: Sales

Compensation: Commission based

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role. Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

Join OpenRoad Mercedes-Benz Surrey, part of OpenRoad Auto Group, one of Canada’s most recognized automotive retailers. We are seeking a motivated Sales Associate to represent the Mercedes-Benz brand in Surrey and the Greater Vancouver area.

ROLE & RESPONSIBILITIES:                                        

• Prospect and build relationships with new clients through outreach, referrals, and networking.
• Deliver premium, personalized Mercedes-Benz experiences — including offsite test drives and presentations.
• Collaborate with dealership teams to ensure seamless client transactions.
• Promote OpenRoad Mercedes-Benz Surrey within the local business and professional community.
• Provide after-sale support to drive referrals and repeat business.
• Provide exceptional customer service by determining each prospective client’s vehicle needs by asking questions and listening.
• Promote new business and contribute to the company’s customer base by seeking new customers through prospecting and referral networks.
• Selling new and pre-owned vehicles, and Demonstrating vehicles (including test drives).
• Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
• Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in any and all product training available.
• Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
• Deliver new and pre-owned vehicles to customers, and ensure the customer understands the vehicle’s operating features, warranty, and paperwork, to help ensure OpenRoad lays the foundation for customer loyalty.
• Introduce customers to Service Department personnel to emphasize to customers the quality and efficiency of the dealership’s service operations.
• Set goals for each month’s productivity; plan and organize how to reach those objectives.
• Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery, and follow-up.
• Attend department meetings as required.
• Suitable candidates must have the experience, drive, and proven success selling pre-owned vehicles as well
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Proven success in sales or luxury automotive sales (Mercedes-Benz experience is an asset).
• Exceptional communication and relationship-building skills.
• Self-motivated and driven to exceed sales goals.
• Valid Class 5 driver’s license with a clean record.
• Strong organizational and presentation skills.
• The ability to work effectively with all levels of the organization.
• Strong computer skills (internet & MS Office), with the ability to maintain records using a computerized system.
• Effective negotiation skills, with the ability to make sound decisions in a manner consistent with the essential job functions.
• A Current VSA MDC License.
• A valid British Columbia Driver’s License with a good driving record.

Internal Candidates:
To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link]

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.