Sales Engineer

About the Role

OpenLoop is looking for a Sales Engineer to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for bridging the gap between our health tech products & systems, and client needs. You will design and deliver scalable solutions, integrate with healthcare systems, and ensure seamless adoption of our platforms. This role is highly client-facing — you’ll communicate system capabilities, demo our products, and build care pathways that showcase how OpenLoop technology powers modern care delivery.

What You'll Do

• Partner with sales, product, and implementation teams to understand client requirements and design technical solutions.
• Lead product demos and presentations, clearly explaining system capabilities to both technical and non-technical stakeholders.
• Build and present care pathways and workflows that illustrate how OpenLoop supports patient care and operational efficiency.
• Scope, configure, and support integrations with EHRs, telehealth platforms, scheduling, billing, and other healthcare IT systems (FHIR, HL7, HIPAA-compliant APIs).
• Use tools like Zoho Flow, Zoho Desk, Zoho CRM, Postman, Insomnia, Amazon Connect, Amazon SES, and Twilio to design, test, and support client integrations.
• Collaborate with clients during onboarding to configure workflows, troubleshoot issues, and ensure smooth adoption.
• Provide technical guidance and serve as the escalation point for customer support.
• Capture client insights and relay structured feedback to the product and engineering teams to help shape the roadmap.
• Contribute to the development of reusable solution templates, documentation, and demo environments.
• Other duties as assigned.

Who You Are

• Bachelor’s degree in Computer Science, Engineering, Health Informatics, Information Systems, or a related field (or equivalent practical experience).
• 1–3 years of experience in sales engineering, implementation, technical consulting, or similar client-facing technical roles.
• Comfortable using technical tools like Zoho Flow, Zoho Desk, Zoho CRM, Postman, Insomnia, Twilio, Amazon Connect, and Amazon SES required; bonus if you’ve also worked with Zapier, n8n, HubSpot, Salesforce, Zendesk, SendGrid, or AWS Lambda.
• Experienced in health tech, SaaS, or B2B software as a Solutions Engineer, Implementation Consultant, or Technical Account Manager.
• Skilled in API integrations (REST, JSON, OAuth) and familiar with EHR/EMR standards (FHIR, HL7, SMART on FHIR).
• Strong communicator who can confidently demo products, present workflows, and explain system capabilities to both technical and non-technical audiences.
• Able to translate clinical/operational needs into scalable technical solutions.
• Thrives in a fast-paced startup environment, adaptable, collaborative, and willing to wear multiple hats.

Remote Salary Range: $85,000 USD - $100,000 USD

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) Company Match
• Life Insurance, Pet insurance, and more

Sound like a good fit? We’d love to meet you.