Head of Recruiting Operations

About The Role

OpenLoop is looking for a Head of Recruiting Operations to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for ensuring the recruiting function runs efficiently and effectively as we continue to scale. This role blends individual contribution — managing systems, analytics, and process improvements — with team leadership, coaching a small group of coordinators or recruiting operations specialists.

You’ll own the operational foundation of Talent Acquisition — from systems and workflows to data, reporting, and compliance — while driving initiatives that enhance recruiter capacity, hiring velocity, and candidate experience.

This is an ideal opportunity for someone who thrives in a build-and-optimize environment, balancing data-driven decision-making with an ability to roll up their sleeves.

What You’ll Do:

• Lead and develop a small recruiting operations team, providing mentorship, guidance, and clear performance goals.
• Design, implement, and optimize scalable recruiting processes and workflows across the organization.
• Own and manage the ATS, Greenhouse, ensuring proper configuration, automation, and data integrity.
• Create and maintain dashboards that track funnel metrics, recruiter capacity, time-to-fill, and hiring quality.
• Partner with Recruiting and People leaders to forecast hiring needs and develop capacity plans to meet demand.
• Conduct regular operational audits to ensure compliance, accuracy, and efficiency across systems.
• Streamline coordination, scheduling, and interview processes to improve candidate and hiring manager experience.
• Collaborate cross-functionally with Finance, HR, and Legal to align on headcount planning, compensation, and policy updates.
• Support enablement — training recruiters and hiring managers on systems, interview best practices, and operational updates.
• Identify and implement new tools or integrations that enhance recruiter performance and data visibility.
• Manage vendor relationships across recruiting platforms and sourcing technologies.
• Provide regular data-driven insights and recommendations to Talent leadership to inform strategic decisions.
• Other duties as assigned.

Who You Are:

• Bachelor’s degree in Business, HR, Data Analytics, or a related field.
• 7 years of experience in Talent Acquisition or Recruiting Operations, with at least 2 years in a leadership or mentorship capacity.
• Proven success managing or scaling recruiting operations in a fast-paced, high-growth company.
• Strong command of ATS management (Greenhouse is strongly preferred).
• Proficiency in building and interpreting recruiting analytics dashboards (Google Sheets, Excel, Looker, Tableau, etc.).
• Ability to forecast and model recruiting capacity based on hiring demand and recruiter load.
• Excellent communication skills with the ability to influence and collaborate across teams.
• Process-oriented, detail-driven, and naturally curious — with a knack for problem-solving and continuous improvement.

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) Company Match
• Life Insurance, Pet insurance, and more

Sound like a good fit? We’d love to meet you.