What are the responsibilities and job description for the Dispute Resolution Expert in Automotive position at OPENLANE?
Job Description
We are seeking a highly skilled Dispute Resolution Expert in Automotive to join our Arbitration team. As a key member of this team, you'll be responsible for reviewing and resolving buyer-seller arbitration cases in the automotive industry.
Key Responsibilities:
- Investigate and resolve customer arbitration claims efficiently and effectively.
- Utilize analytics to identify trends and opportunities for enhancing customer experience and productivity.
- Maintain proactive communication with customers, ensuring acceptance and quality of resolutions.
- Collaborate with inspection and quality control teams to provide feedback and manage policy and goodwill loss effectively.
Requirements:
- Minimum of 2 years of hands-on experience in the automotive, mechanical, or body shop industry.
- Positive attitude, exceptional follow-up skills, basic computer literacy, and a strong commitment to teamwork.
- Outstanding customer service orientation with excellent communication abilities.
- Proficiency in utilizing CRM software, leveraging its functionalities to effectively manage customer interactions and maintain accurate records.
What We Offer:
- Competitive base pay and bonus plan.
- Automotive allowance.
- Medical, dental, and vision benefits.
- 401K or RRSP with company match.
- Unlimited flex time off.
- Paid maternity and paternity leave.
- Robust Employee Assistance Program.
- Tuition Reimbursement for eligible programs.
- Opportunities to expand your skill set and share your knowledge across a globally operating organization.
