Remarketing Field Representative

What You’ll Do:

The responsibility of the Remarketing Field Representative is to develop and maintain strong customer relationships and use independent judgment to represent customer vehicles appropriately at the auction. Success in this role is measured by vehicles remarketed monthly through auction partners as well as new client volume acquired.

• Leverage all available OPENLANE dealer facing tools and technology, product, and services, as well as accepted third party industry tools.

• Perform sale day duties, including, but not limited to, pre-sale reports, customer service, IF duties, and post-sale reports.

• Ability to explain to clients the subjects of remarketing specifics, such as mechanical issues, body and paint work, and market conditions.

• Oversee performance at the auction including vehicle cleanups, repairs, condition report writing, booking and flooring, marketing, run numbers, and lane placement of vehicles.

• Use independent judgment as well as tools provided to evaluate damage and repairs needed.

• Research, evaluate validity, and resolve arbitrations after the sale.

• Gather the sale data, and complete independent assessment of auction for scorecard.

• Foster and maintain business relationships with clients and all management of the auto auctions.

• Perform other assignments as specified by the Director of Remarketing and Titles.

• Resolve any customer complaints in a friendly, courteous manner

Must Have’s:

• High School Diploma or Equivalent is required.

• Bachelor’s Degree preferred.

• At least (3) years of remarketing, auction or related field experience required.

Nice to Have:

• Proven communication and presentation skill

• Strong relationship management expertise

• Possess a high level of comfort with technology.

• Ability to make decisions in a fast-paced environment.

• Proven ability to recognize problems and create solutions.

• Accuracy of work and volume must be satisfactory.

• Proficient in Google Workspace

Compensation Range of

(Depending on experience, skill set, qualifications, and other relevant factors.)