Our team in Wahiawa, Hawaii, has an immediate need for a Watch Operator to support enterprise network operations and communications for Military Sealift Command (MSC) ships operating worldwide. This position provides 24x7x365 network monitoring, troubleshooting, messaging, and technical support for approximately 160 ships.
The Watch Operator is responsible for maintaining reliable communications across shipboard networks, monitoring NIPRNET and SIPRNET operations, managing naval message traffic, resolving customer issues, and supporting network and satellite communications systems. The ideal candidate has experience supporting enterprise IT environments, DoD networks, messaging systems, and shipboard communications.
Location: Wahiawa, Hawaii
Schedule: shift work supporting 24x7x365 operation
Clearance: active TS/SCI required
Certification: Security
Education: High School
Key Responsibilities
- Provide 24x7x365 communications guard support for approximately 160 ships operating worldwide.
- Monitor, process, and perform quality control of incoming and outgoing naval message traffic and email communications across legacy systems.
- Troubleshoot and maintain legacy communication systems, including Lotus Notes R5, and perform database maintenance and configuration file certification.
- Process General Services messages through the Defense Message Distribution System (DMDS) and C2OIX, ensuring accuracy and quality control of all message traffic.
- Configure, maintain, monitor, and troubleshoot DMDS and associated messaging systems.
- Monitor Microsoft Exchange server queues and identify and resolve email delivery issues.
- Monitor NIPRNET and SIPRNET operations and troubleshoot network connectivity and performance issues.
- Respond to shipboard trouble calls involving Microsoft Outlook, email access, web browsing, LDAP, network connectivity, and Active Directory account issues, including password resets and lockouts.
- Provide technical assistance to customers through telephone, email, and remote administration tools.
- Monitor network performance and availability through SolarWinds, assist with network outage recovery, and analyze network and bandwidth performance.
- Provide the government with analysis and reporting regarding network outages and their impact on fleet operations.
- Support Next Generation Wideband (NGW) satellite transport systems providing internet, email, and voice services to approximately 100 MSC ships and units.
- Troubleshoot shipboard voice communications issues and assist supervisors with diagnosing system faults, malfunctions, and service outages.
- Monitor and troubleshoot cryptographic equipment and Secure Terminal Equipment (STE), responding to and resolving customer issues.
- Perform the loading, transfer, handling, and destruction of cryptographic equipment and materials in accordance with applicable security procedures.
- Document, track, and resolve service requests, work orders, and trouble calls through the Remedy ticketing system.
- Notify the MNOC Manager of system malfunctions, network outages, and other operational issues requiring escalation.
- Coordinate with supervisors and technical personnel to maintain continuous network availability and communications support.
Required Qualifications
- High School Diploma or equivalent.
- Security certification or equivalent.
- IAT Level II certification in accordance with applicable DoD 8570/8140 requirements.
- Active Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance.
- Experience providing IT support, network monitoring, or technical troubleshooting in an enterprise environment.
- Ability to troubleshoot network connectivity, email, messaging, and user access issues.
- Strong communication, documentation, and customer service skills.
- Ability to work rotating shifts in a 24x7x365 operational environment.
Preferred Qualifications
- Experience supporting Department of Defense (DoD) or military network environments.
- Experience with NIPRNET and SIPRNET operations.
- Familiarity with Lotus Notes R5, DMDS, C2OIX, Microsoft Exchange, and Remedy.
- Experience with SolarWinds network monitoring tools.
- Knowledge of Active Directory, LDAP, Microsoft Outlook, and enterprise email systems.
- Experience supporting shipboard communications, satellite transport, or Military Sealift Command operations.
- Familiarity with cryptographic equipment and Secure Terminal Equipment (STE).
The anticipated salary range for this role is between $80,000 - $86,000. The anticipated salary for this position is provided in accordance with applicable pay transparency laws. The final starting salary will be determined based on a variety of job-related factors, including the selected candidate's qualifications, skills, relevant experience, education, certifications, and work location (where applicable), as well as internal equity and market considerations.
We use E-Verify to confirm the identity and employment eligibility of all new hires.
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