Incident Management Specialist

The Incident Management Specialist is responsible for assisting the Incident Management Coordinator to oversee the safety and welfare concerns of the people we support including allegations of neglect or abuse, financial exploitation and errors in care provided, as per OPWDD Part 624 and 625 regulations. 

Essential Job Functions:

• Investigates incidents and allegations of abuse as per Part 624 regulations and completes all necessary documents and follow up requirements. 
• Conduct investigations as needed regarding incidents relating to Corporate Compliance, Code of Conduct and HIPAA laws and regulations.
• Supports the Incident Management Coordinator with reporting, documentation, and training for both internal and Justice Center investigations. 
• Assists to facilitate compliance and the timely maintenance of IRMA (Incident Report and Management Application) RIA (Restrictive Intervention Application) application within IRMA, and the Justice Center WSIR (Web Submission of Incident Report).
• Assists with inputting, maintaining and monitoring of incident reporting data management and documentation as per Parts 624 & 625 (in tandem with OPWDD IRMA, Justice Center, WISR online tools).
• Assists to facilitate the timely implementation of corrective action plans relating to incidents and allegations.
• Gathers data for inputting and trending and participates in compliance monitoring
• Assists with preparing data for incident trends, reporting and follow up.
• Assists with insuring appropriate documents are in place for ICC and HRC.
• Must be an OPWDD approved investigator and able to conduct initial internal investigations for all incidents involving the Justice Center.
• Facilitates that Opengate’s programs conform to Opengate’s policies and procedures.
• Facilitates that Opengate’s programs follow federal and state governmental regulations and policies.
• Performs targeted audits as directed.
• Assists departments in the development of Plans of Corrections as directed.
• Monitors that the interests of the residents are being pursued and that their rights are being protected.
• Input & monitor investigatory updates/ uploads into the state incident management system and communicate them to the state agency.
• Data compilation, review, analysis and reporting for routine and special projects/initiatives.
• Participates on committees as assigned.
• Demonstrates knowledge of and loyalty to the Opengate, Inc. mission, vision, and values.
• Follows federal, state and local governmental regulatory guidelines pertaining to a safe, healthy and clean work environment, reporting health and safety concerns to the supervisor.
• Identify and report any substantial Compliance Risks to the CCO or CEO.
• Other duties as assigned.

Qualifications:

• High School diploma required, associate’s degree in human or social services preferred.
• Minimum of 2 years of compliance/quality improvement, utilization or program review, and/or administrative experience. 
• Knowledge of state and federal regulations as they pertain to Health Care Providers and operators of OPWDD services and the New York State Justice Center.
• Minimum of 3 years of experience with OPWDD systems such as WSIR, IRMA, etc.
• Strong organizational, written and verbal communication skills. 
• Strong computer skills and capacity to navigate and enhance proficiency in software systems as needed. Working knowledge of MS Word, Excel, and PowerPoint required.

Physical Requirements:

This position operates in a professional office environment. The role routinely uses standard office equipment and requires the ability lift, push and pull in order to perform general office duties such as filing. This would require the ability to move files, open filing cabinets and bend or stand as necessary.

Hourly Rate: $28.00 - $30.00 Compensation will be commensurate with job qualifications and work experience

Opengate is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, creed, national origin, ancestry, age, marital status, domestic or civil union partnership status, affectional or sexual orientation, gender identity, genetic information, transgender status, predisposing genetic characteristics, familial status, education, domestic violence victim status, or any other characteristic protected under federal, state, or local law. The Company promotes inclusion and acceptance of all protected classes.  

In order to promote and maintain a community culture, employees hired to work at Opengate must legally reside and perform their work in the state of New York, New Jersey, Connecticut, or Pennsylvania.