IT Support Specialist

Description

At Openforce, you will find a career experience that will challenge you, satisfy you, and make you proud to work for this Software as a Service (SaaS) and services company. Teamwork and transparent communication are the hallmark of this company. The focus is on high-performance, high customer service and delivery standards. Openforce is a well-established company with an excellent reputation in our industry. Openforce delivers the leading integrated cloud software suite for the independent contracting community, including onboarding, settlement pay, compliance, insurance, and recruiting.

General Summary: The IT Support Specialist provides technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies and securing data. You will also be required to advise on IT equipment upgrades.

To ensure success as an IT Support Specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. Top-notch IT support specialists contribute to increased productivity by ensuring that company IT systems run efficiently and securely.

We are looking for someone who can take ownership over our internal IT operations with a mindset to build out the department and make improvements where possible.

Job Duties

• Manage and prioritize support tickets and requests across multiple channels
• Manage permission to software, network access & email accounts with direction from manager
• Order new hardware and assist initial setup
• Manage New Hire and Termination process as it relates to hardware and software
• Assist in set up for any new platform integrations
• Manage Hardware inventory and disposal of inventory
• Assisting end-users on hardware functionality and software programs
• Troubleshooting and resolving end-user hardware and software issues
• Monitoring hardware, software, and system performance metrics
• Updating computer software as well as upgrading hardware and systems
• Documenting processes and performing diagnostic tests
• Keeping track of technological advancements and trends in IT support
• Manage technology in office, including networking equipment, hot desk setups and all audio/video equipment
  
  

Key Competencies

• The ability to express oneself clearly in business writing/conversations and interactions with others:
• Summarizes or paraphrases his/her understanding of what others have said to verify understanding and prevent miscommunication.
• Expresses ideas clearly and concisely in writing,
• Uses graphics and other aids to clarify complex or technical information.
• Customer Orientation – The ability to demonstrate concern for satisfying one’s external and/or internal customers.
• Diagnostic Information Gathering – The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it.
• Analytical Thinking – The ability to tackle a problem by using a logical, systematic, sequential approach.
• Flexibility – Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
• Relationship Building – Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
• Technical Expertise – Effectively applies technical knowledge to solve a range of problems.
• Thoroughness – Ensuring that one’s own and others’ work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
• Self-starter – take ownership of IT Support and look for ways to improve. Be proactive to devise solutions to common issues instead of being reactionary.
  
  

Qualifications

Education and Other Skills:

• Bachelor’s Degree or equivalent; minimum of community college courses preferred.
• 3-5 years of experience as an IT support specialist.
• CompTIA A and CompTIA Network certifications preferred.
• Expected working knowledge of Windows and MacOS (internet browser, remote desktop access, etc.).
• Expected working knowledge of Mobile Devices and Mobile Operating Systems.
• Experience in documenting processes and monitoring performance metrics.
• Intermediate proficiency in MS 365 applications (e.g., Outlook, Word, Excel) and administration.
• Experience managing SaaS solutions (e.g. Monday.com, Atlassian, etc.).
• Knowledge of customer service principles and practices.
• Must be willing to learn new tasks and procedures.
• Ability to efficiently and effectively perform all essential position duties and responsibilities without posing a direct safety threat to self or others.
• Maintain a regular and dependable work attendance record with few instances of unplanned and/or unexpected absence.
• Must be able to lift and carry 10 pounds.
  
  

The Perks

• Continued training and career development.
• Full Benefits Package including: Medical, dental, vision and 401k.
• Vacation and Holiday pay.
• Casual dress code and creative office environment.
  
  

Job Type: Full Time Exempt

Reports to: IT & Security Manager

Salary: DOE

Location: Scottsdale, AZ

Remote: No

Passion, excellence, respect, accountability and having fun are just the beginning. Openforce believes that our culture is at the core part of what makes us successful. We are looking for someone who understands good culture and will help shape it as it evolves.

Disclaimer: These essential job functions and key competencies are requirements of the position which must be performed either with or without reasonable accommodation. The essential job function and key competencies lists are intended to be a guide rather than a limitation. Openforce possesses the right to add new responsibilities to the lists as business demands dictate. By identifying essential job functions and key competencies, we are in no way stating or implying that these required tasks are the only activities that are to be performed by the employee occupying this position. In addition, employees will also be expected to follow any other job-related instructions and to perform any other job-related duties that are included in the job description. The preceding requirements represent only the minimum acceptable levels of knowledge, skills, and/or abilities that a job incumbent must possess; in order to perform the job successfully, the incumbent will possess additional aptitudes so as to perform the other duties that the job description entails.