What are the responsibilities and job description for the Customer Solutions Architect position at OpenArc, LLC.?
OpenArc - Empowering Your Career. As a leading IT staffing firm, we are dedicated to connecting talented professionals with your ideal opportunities. We are currently seeking a qualified Solutions Architect (Customer Applications) to join our client’s organization and contribute to their ongoing success.
Responsibilities:
- Own end-to-end architecture for CCS, Paystar/Genesys IVR/contact-center, customer portals, payment gateways, and outbound notification services.
- Design data flows and canonical models feeding Microsoft Fabric, Azure Synapse, ADLS, and Power BI to create a 360-degree customer view.
- Define omnichannel customer-journey blueprints (voice, chat, SMS, email) and guide UI/UX standards.
- Embed privacy, security, and compliance controls (PCI-DSS, NIST, TSA) into solution designs.
- Collaborate with Customer Service and Marketing leadership to prioritize features that improve CX metrics (AHT, FCR, CSAT).
- Evaluate new technologies (chatbots, AI assistance, proactive outage comms) and lead POCs.
- Govern work of system integrators, review designs and releases for adherence to standards.
Requirements:
- building or integrating customer-facing utility systems
- architecting Oracle CCS or comparable CIS/CRM plus Genesys or similar contact-center platforms.
- Expertise in customer-information systems, IVR, CTI, and real-time data analytics.
- Strong grasp of data-privacy, PCI, and utility customer-protection regulations.
- Integration mastery: API-led, event-driven, and batch (ETL) patterns across Azure and OCI.
- Excellent verbal and written communication; proven ability to present to executives.
- building or integrating customer-facing utility systems
- architecting Oracle CCS or comparable CIS/CRM plus Genesys or similar contact-center platforms.
- Expertise in customer-information systems, IVR, CTI, and real-time data analytics.
- Strong grasp of data-privacy, PCI, and utility customer-protection regulations.
- Integration mastery: API-led, event-driven, and batch (ETL) patterns across Azure and OCI.
- Excellent verbal and written communication; proven ability to present to executives.
At OpenArc, we prioritize your career success and strive to build exceptional technical teams for our clients. By understanding your experience and aspirations, we ensure to present you with rewarding and fulfilling opportunities.
As an employee of OpenArc and our clients, you will be eligible to participate in a comprehensive benefits package.
OpenArc is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.