What are the responsibilities and job description for the Information Technology Project Manager position at Open Systems Technologies?
Description: The Technical Project Management will support the Robotics team in firmware releases coordination, beta testing operations, and program data analysis. This role focuses on driving alignment, tracking execution, and ensuring visibility across interconnected workstreams in a fast-paced, global environment. You will partner with engineering, quality, product, and operations teams to help translate technical requirements into actionable plans, maintain program structure, and enable teams to deliver on time. You will also help organize tester feedback, coordinate issue follow-up, and turn technical and testing data into clear, actionable updates. The right individual will bring a strong “can do” mindset, thrive in ambiguity, and be energized by connecting the dots across systems, teams, and timelines. The main work of this team is to ensure programs are structured, tracked, and executed effectively across a highly matrixed organization, supporting both new product development and ongoing product improvements.
We’re looking for a contractor TPM to support our robotics programs, with a primary focus on Beta operations and project coordination.
Key responsibilities include:
Coordinate Beta operations, including tester communications, surveys, feedback review, and parts, replacements, and returns.
Track project timelines, milestones, dependencies, and follow-up actions.
Maintain Jira tickets and project documentation, coordinate issue triage, and track issues through resolution.
Communicate with external testers and internal teams, including PD, hardware, firmware, software, QA, and logistics.
Maintain trackers and prepare clear program updates highlighting progress, risks, and blockers.
We’re looking for someone with a strong willingness to learn, a hands-on approach, and proactive follow-through.
Strong communication and organizational skills are essential, along with the confidence to handle challenging conversations, work through ambiguity, and keep things moving when priorities change.
Experience in project coordination, testing operations, or technical support is preferred.
Excel proficiency is required; Jira/Confluence experience and Mandarin fluency are preferred.
This is a full-time, 40-hour-per-week role with at least 3 days onsite in Needham, MA.