What are the responsibilities and job description for the Help Desk Specialist position at Open Systems Technologies?
A financial firm is looking for a Help Desk Specialist to join their team in Miami, FL.
Pay: $40-45/hr
Must be bilingual in Spanish/English
This role is onsite 5 days/week
This role is supporting a team of 60 people
Responsibilities
Provide Tier 1 & 2 Technical Support
Respond to IT support requests via email, phone, or ticketing system
Diagnose and resolve hardware, software, and network issues
Escalate complex problems to higher-tier IT support when necessary
Manage IT Assets & Systems
Install, configure, and update software and hardware
Maintain user accounts, access control, and permissions (Active Directory, Google Workspace, etc.)
Ensure proper documentation of technical issues and resolutions
Support Cloud & SaaS Applications
Assist users with Office 365, Google Workspace, and other productivity tools
Troubleshoot VPN, remote desktop, and cloud-based applications
Security & Compliance
Educate users on best practices for IT security
Support data backup and recovery processes
Monitor and report potential security threats
Qualifications
Required
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Language: English & Spanish
Experience with Windows, macOS, and Linux troubleshooting
Knowledge of networking (DNS, DHCP, VPN, TCP/IP)
Knowledge of the platforms (AZURE, INTUNE, IVANTI)
Familiarity with ticketing systems (Jira, ServiceNow, Zendesk)
Basic scripting (PowerShell, Bash) is a plus
Strong problem-solving and multitasking abilities
Excellent communication skills for non-technical user
Ability to work in a fast-paced environment
Preferred
IT certifications (CompTIA A , ITIL, Microsoft Certified: Modern Desktop Administrator)
Experience with enterprise security tools (firewall, antivirus, endpoint protection)
Previous experience in a customer-facing IT support role
Tools
IAM Application JIRA (Control of users with special profiles)
Ivanti MdM
Azure by Microsoft
Intune MdM
NetX 360
Aravo TPRM
Salesforce
Pay: $40-45/hr
Must be bilingual in Spanish/English
This role is onsite 5 days/week
This role is supporting a team of 60 people
Responsibilities
Provide Tier 1 & 2 Technical Support
Respond to IT support requests via email, phone, or ticketing system
Diagnose and resolve hardware, software, and network issues
Escalate complex problems to higher-tier IT support when necessary
Manage IT Assets & Systems
Install, configure, and update software and hardware
Maintain user accounts, access control, and permissions (Active Directory, Google Workspace, etc.)
Ensure proper documentation of technical issues and resolutions
Support Cloud & SaaS Applications
Assist users with Office 365, Google Workspace, and other productivity tools
Troubleshoot VPN, remote desktop, and cloud-based applications
Security & Compliance
Educate users on best practices for IT security
Support data backup and recovery processes
Monitor and report potential security threats
Qualifications
Required
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Language: English & Spanish
Experience with Windows, macOS, and Linux troubleshooting
Knowledge of networking (DNS, DHCP, VPN, TCP/IP)
Knowledge of the platforms (AZURE, INTUNE, IVANTI)
Familiarity with ticketing systems (Jira, ServiceNow, Zendesk)
Basic scripting (PowerShell, Bash) is a plus
Strong problem-solving and multitasking abilities
Excellent communication skills for non-technical user
Ability to work in a fast-paced environment
Preferred
IT certifications (CompTIA A , ITIL, Microsoft Certified: Modern Desktop Administrator)
Experience with enterprise security tools (firewall, antivirus, endpoint protection)
Previous experience in a customer-facing IT support role
Tools
IAM Application JIRA (Control of users with special profiles)
Ivanti MdM
Azure by Microsoft
Intune MdM
NetX 360
Aravo TPRM
Salesforce
Salary : $40 - $45