Demo

Help Desk Analyst

Open Systems Technologies
Madison, OH Full Time
POSTED ON 12/8/2025 CLOSED ON 1/25/2026

What are the responsibilities and job description for the Help Desk Analyst position at Open Systems Technologies?

Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.


Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.


Remarks:
Professional experience working with computers in a Help Desk/Support role Required 1 Years Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise Required 1 Years Strong Customer Service Skills Required 1 Years Previous experience with ServiceNow Highly desired 1 Years CompTIA A Certification Highly desired

Salary : $40,000 - $80,000

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Help Desk Analyst?

Sign up to receive alerts about other jobs on the Help Desk Analyst career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
This job has expired.
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Open Systems Technologies

Testing Data Engineer, Remote EST
Apply
  • Open Systems Technologies Philadelphia, PA
  • Testing Data Engineer Fully Remote, Core hours 9am - 5pm EST Skill Set Includes Expertise on Mainframe Systems Test Management Data Analytics Mainframe Dat... more
  • 8 Days Ago
Director, Web Engineering
Apply
  • Open Systems Technologies Phoenix, AZ
  • A financial firm is looking for a Director of Web Engineering to join their team in Phoenix, AZ. Compensation: $220-240K Not looking for architect - must h... more
  • 9 Days Ago
C#/Angular Developer
Apply
  • Open Systems Technologies York, NY
  • A financial firm is looking for a C#/Angular Developer to join their team in New York, NY. Compensation: $300-350K 5x onsite in NYC; Must be local Must hav... more
  • 9 Days Ago
Solutions Architect - Financial Services
Apply
  • Open Systems Technologies Irving, TX
  • Seeking a Sr Architect with expertise in knowledge and experience in developing complex to highly complex proof of concepts, end to end solutions, cross-in... more
  • 9 Days Ago
View More Jobs at Open Systems Technologies

Not the job you're looking for? Here are some other Help Desk Analyst jobs in the Madison, OH area that may be a better fit.

Help Desk Analyst
Apply
  • Pursuit Aerospace Cleveland, OH
  • About Us As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operationa... more
  • 11 Days Ago
Help Desk Analyst
Apply
  • PPG Industries, Inc Strongsville, OH
  • As the Help Desk Analyst, you will assist PPG Refinish with support for PPG customers. We achieve support by ensuring the Help Desk analysts provide compre... more
  • 7 Days Ago
View More Jobs

AI Assistant is available now!

Feel free to start your new journey!