What are the responsibilities and job description for the Application Support Manager position at Open Systems Technologies?
A financial firm is looking for an Application Support Manager to join their team in Iselin, NJ.
Compensation: $150-185k
Must be local to the NY/NJ area
Responsibilities:
- Responsible for ensuring the Production environment is stable and well managed
- Responsible for running the global Application support teams made up of Windows Application Support, Unix Application support and a Nightshift support function
- Acting as an escalation point for high impact Application Support issues, including out of hours call outs
- Ensuring the Application support teams are modernizing their methodology to ensure they are efficient and able to deliver consistently
- Responsible for Managing the Operational stability of the Applications and Middleware within firm, including acting as an escalation point for issues
- Responsible for ensuring that Application Deployments and changes are well managed and delivered on time
- Management of vendor relationships ensuring renewals and regular reviews are performed
- Own the relationship with the Application Development teams to ensure Releases and updates are managed and issues are fed back for resolution
- Act as an escalation point for Application issues from the Business stakeholders
Qualifications:
- Team management experience, preferably with a team supporting Business-Critical production workloads
- An understanding of Financial management and Vendor management skills
- Experience implementing standards and procedures to adhere to current best practices and support continual service improvements
- Ability to work with decision-makers to define business and systems requirements and recommend new technology in accordance with corporate policies
- Good understanding of working in a regulated environment and conversant with the adoption of good Governance, Risk and Compliance (GRC) practices
- Preferable for experience gained working in a regulated financial services / banking organization
- A full understanding of ITIL specifically change control and incident management
- A solid overall understanding of Application technologies and experience of working closely with Application development teams
- A strong understanding of application release methodologies including CI/CD
- A methodical approach to documentation including run books and change plans
- A good knowledge of Application support preferably on both Windows and Linux operating systems
- A solid understanding of Middleware technologies including MQ and WebSphere
- Possess a strong service-oriented mind set who can consistently deliver high level of service to the business
- Bachelor's degree educated or equivalent
Salary : $150,000 - $185,000
